AI TOOL PROFILE
contactSPACE Outbound Contact Center Software
- Customer Support
- Contact Center
- Enterprise companies
- Mid-market contact centers
- Financial services organizations
- Nonprofits and fundraising teams
- Contact center outsourcers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Mid-market contact centers, Financial services organizations, Nonprofits and fundraising teams, Contact center outsourcers
- Key use cases
- High-Volume Outbound Campaigns, Contact Record Orchestration, Payment Processing during Calls, Automated Outreach
- Integrations
- Twilio, Amazon Connect, Zoom Contact Center, Salesforce, HubSpot
- Official website
- Visit contactspace official website
How AI is used
contactSPACE is an outbound contact center software designed to help businesses manage high-volume outbound interactions across multiple channels. It can be used as a standalone solution or as a plugin for communications stacks, including Twilio, Amazon Connect, and Zoom Contact Center.
The platform is built for enterprise-level sales teams and mid-market contact centers, particularly those in financial services, nonprofits, and outsourcing. It provides tools for data orchestration, automated dialing, and AI-driven virtual agents to help teams prioritize records and reach contacts through various channels.
Because it is designed for high-volume use, buyers should confirm that their existing tech stack is compatible with the available plugins or APIs and verify that the compliance features align with the specific regulations of their operating region.
Key Features
Outbound Dialers
Supports multiple dialing modes including preview, progressive, predictive, and super dialer options.
AI Virtual Agents
Supports automated outbound contact using AI agents.
Data Orchestration
Includes tools to set up, manage, and optimize outbound campaigns and contact strategies.
Omnichannel Contact
Supports reaching customers across different channels, including phone and text.
CallGuides Workflows
Provides structured agent workflows to guide representatives during outbound calls.
PCI-Compliant Payments
Supports the processing of payments during calls through PCI-compliant gateways.
Use Cases
High-Volume Outbound Campaigns
Managing large-scale outbound dialing efforts across multiple communication channels.
Contact Record Orchestration
Organizing and prioritizing contact records for outreach.
Payment Processing during Calls
Handling PCI-compliant payments while agents are on the phone with customers.
Automated Outreach
Using AI Virtual Agents to handle outbound contact.
Integrations
- Twilio
- Amazon Connect
- Zoom Contact Center
- Salesforce
- HubSpot
- ServiceNow
- Zendesk
- Stripe
- Braintree
- Chase
FAQ
What does contactSPACE do?
- It is an outbound contact center platform that provides automated dialing modes, AI Virtual Agents, and data orchestration to help businesses manage large-scale outreach.
Which communications platforms does contactSPACE integrate with?
- It offers native plugins for Twilio, Amazon Connect, and Zoom Contact Center, and provides APIs for other communications solutions.
Is contactSPACE compliant with industry regulations?
- Yes, it is ISO 27001 certified and supports compliance with TCPA, FTC, GDPR, Ofcom, and CRTC regulations.
Who is the target buyer for contactSPACE?
- The software is designed for enterprise and mid-market contact centers, specifically those in financial services, nonprofits, and outsourcing.
Source category: Customer Support
Source subcategory: Contact Center
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