AI TOOL PROFILE
Aircall: AI-Powered Call Center Software
- Customer Support
- Contact Center
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Sales Teams
- Customer Support Teams
Pricing
Aircall offers three tiers: Essentials, Professional, and Custom (25-license minimum), with a 7-day free trial. AI Assist and AI Assist Pro are available as optional add-ons for $9 and $49 per user/month, respectively.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Sales Teams, Customer Support Teams
- Key use cases
- Inbound Call Qualification, Sales Team Coaching, Customer Support Management, CRM Data Synchronization
- Integrations
- Salesforce, HubSpot, Zendesk, Intercom, monday.com
- Official website
- Visit Aircall official website
How AI is used
Aircall is a cloud-based business phone system designed for inbound and outbound communications for sales and support teams. It functions as a virtual call center, allowing teams to operate via browser or mobile apps without the need for on-site hardware.
The platform supports small to enterprise-sized businesses. It includes communication channels such as voice, SMS, and WhatsApp, and integrates with over 100 different CRMs and helpdesks to centralize customer data.
The software includes AI features that support call qualification and provide coaching for agents. Buyers should confirm tier requirements, as certain sales and analytics tools are limited to the Professional or Custom plans.
Companies can set up local or toll-free numbers and use IVR routing to direct customers to the appropriate department.
Key Features
AI Voice Agents
Agents designed to autonomously handle and qualify inbound calls 24/7.
AI Assist
Supports call summaries, key topic recognition, and sentiment analysis for conversation intelligence.
IVR Call Routing
A customizable interactive voice response menu to direct callers to the appropriate agent or department.
Power Dialer
Automates the dialing process to help sales teams manage their call volume.
WhatsApp Integration
Allows businesses to send and receive WhatsApp messages within the Aircall hub.
CRM Integrations
Bi-directional syncing with tools like Salesforce, HubSpot, and Zendesk to log calls and surface customer data.
Use Cases
Inbound Call Qualification
Using AI Voice Agents to screen and qualify inbound leads.
Sales Team Coaching
Using AI Assist Pro for live transcription and prompts to guide reps during sales calls.
Customer Support Management
Organizing customer interactions through a shared inbox and routing calls via IVR menus.
CRM Data Synchronization
Logging call activity and notes into a CRM to maintain a customer history.
Integrations
- Salesforce
- HubSpot
- Zendesk
- Intercom
- monday.com
- Shopify
- Gorgias
- Microsoft Teams
FAQ
What is Aircall used for?
- Aircall is a cloud-based communication platform used by sales and support teams to manage phone calls, SMS, and WhatsApp messages while integrating with their CRM.
Does Aircall offer a free trial?
- Yes, Aircall provides a 7-day free trial.
Which plan is right for a team needing a Power Dialer?
- The Power Dialer and Voicemail Drop features are included in the Professional plan and above.
How does Aircall handle AI call summaries?
- Through the AI Assist add-on, Aircall generates call summaries and recognizes key topics from conversations to help reduce manual review work.
Source category: Customer Support
Source subcategory: Contact Center
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