Aircall: AI-Powered Call Center Software
Aircall helps sales and customer support teams manage voice and text communications. It is designed for businesses that need to unify their phone system with a CRM to provide customer context.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Sales Teams, Customer Support Teams
- Pricing
- Aircall offers three tiers: Essentials, Professional, and Custom (25-license minimum), with a 7-day free trial. AI Assist and AI Assist Pro are available as optional add-ons for $9 and $49 per user/month, respectively.
- Key use cases
- Inbound Call Qualification, Sales Team Coaching, Customer Support Management, CRM Data Synchronization
- Integrations
- Salesforce, HubSpot, Zendesk, Intercom, monday.com
- Official website
- aircall.io/
Aircall is a cloud-based business phone system designed for inbound and outbound communications for sales and support teams. It functions as a virtual call center, allowing teams to operate via browser or mobile apps without the need for on-site hardware.
The platform supports small to enterprise-sized businesses. It includes communication channels such as voice, SMS, and WhatsApp, and integrates with over 100 different CRMs and helpdesks to centralize customer data.
The software includes AI features that support call qualification and provide coaching for agents. Buyers should confirm tier requirements, as certain sales and analytics tools are limited to the Professional or Custom plans.
Companies can set up local or toll-free numbers and use IVR routing to direct customers to the appropriate department.
Key Features
Agents designed to autonomously handle and qualify inbound calls 24/7.
Supports call summaries, key topic recognition, and sentiment analysis for conversation intelligence.
A customizable interactive voice response menu to direct callers to the appropriate agent or department.
Automates the dialing process to help sales teams manage their call volume.
Allows businesses to send and receive WhatsApp messages within the Aircall hub.
Bi-directional syncing with tools like Salesforce, HubSpot, and Zendesk to log calls and surface customer data.
Use Cases
Using AI Voice Agents to screen and qualify inbound leads.
Using AI Assist Pro for live transcription and prompts to guide reps during sales calls.
Organizing customer interactions through a shared inbox and routing calls via IVR menus.
Logging call activity and notes into a CRM to maintain a customer history.
Best For
Integrations
Pricing
Aircall offers three tiers: Essentials, Professional, and Custom (25-license minimum), with a 7-day free trial. AI Assist and AI Assist Pro are available as optional add-ons for $9 and $49 per user/month, respectively.
FAQ
Aircall is a cloud-based communication platform used by sales and support teams to manage phone calls, SMS, and WhatsApp messages while integrating with their CRM.
Yes, Aircall provides a 7-day free trial.
The Power Dialer and Voicemail Drop features are included in the Professional plan and above.
Through the AI Assist add-on, Aircall generates call summaries and recognizes key topics from conversations to help reduce manual review work.
Source category: Customer Support
Source subcategory: Contact Center
