Bynry: Utility Management Software
Bynry helps utility directors and operations managers consolidate billing, metering, and field service into one database. It is designed for mid-market utilities looking to replace legacy systems.
At a glance
- Category
- Operations
- Best for
- Mid-market water utilities, Electric distribution companies, Gas utilities, Municipal utility operators, Utility Finance and Operations Directors
- Pricing
- Pricing is based on active meters. Tiers include SMART Billing ($29/month), SMART Utility ($79/month), and SMART Workforce ($199/month).
- Key use cases
- Meter-to-Cash Workflow, Field Operation Coordination, Regulatory Compliance Reporting, Customer Self-Service
- Integrations
- Neptune, Itron, Sensus, Kamstrup, Stripe
- Official website
- bynry.com
Bynry offers SMART360, a cloud-native platform designed for water, electric, and gas utilities. The software integrates customer information, meter data, billing, and asset management into a single system to help reduce the need for multiple disconnected tools.
It is built for utility companies managing between 3,000 and 100,000 connections. The platform supports the meter-to-cash workflow, including automated bill generation, payment processing, and field service order management.
Buyers should note that implementation typically takes 20 to 24 weeks and involves one-time setup fees. The software uses a per-meter pricing model, where costs scale based on the number of active service connections rather than user seats.
Key Features
Centralizes account details, service history, and usage data for customer service teams.
Supports automated bill generation, pre-validation checks to identify errors, and digital payment processing.
Integrates with AMI systems to collect and validate meter readings before they enter the billing cycle.
Includes a mobile app for crews to receive orders, capture photos, and close tickets in the field.
Maps and tracks pipes, valves, and grids with associated maintenance history.
Includes predictive analytics and AI tools designed to help identify consumption anomalies and support operations.
Use Cases
Managing the cycle from meter reading and data validation to bill generation and payment collection.
Replacing paper-based work orders with digital assignments and status updates for field crews.
Generating reports for PSC, EPA, and state regulators using live system data.
Providing a portal for consumers to view usage history, pay bills online, and receive leak alerts.
Best For
Integrations
Pricing
Pricing is based on active meters. Tiers include SMART Billing ($29/month), SMART Utility ($79/month), and SMART Workforce ($199/month).
FAQ
Bynry uses per-meter pricing based on the number of active service connections, which allows utilities to add staff users without additional license fees.
The standard production go-live typically takes between 20 and 24 weeks, including onboarding and staff training.
Yes, it has pre-built connectors for AMI vendors like Neptune and Itron, as well as payment gateways including Stripe, Square, and ACH.
Source category: Operations
Source subcategory: Facility Management
