AI TOOL PROFILE
Bynry: Utility Management Software
- Operations
- Facility Management
- Mid-market water utilities
- Electric distribution companies
- Gas utilities
- Municipal utility operators
- Utility Finance and Operations Directors
Pricing
Pricing is based on active meters. Tiers include SMART Billing ($29/month), SMART Utility ($79/month), and SMART Workforce ($199/month).
At a glance
- Best for
- Mid-market water utilities, Electric distribution companies, Gas utilities, Municipal utility operators, Utility Finance and Operations Directors
- Key use cases
- Meter-to-Cash Workflow, Field Operation Coordination, Regulatory Compliance Reporting, Customer Self-Service
- Integrations
- Neptune, Itron, Sensus, Kamstrup, Stripe
- Official website
- Visit bynry official website
How AI is used
Bynry offers SMART360, a cloud-native platform designed for water, electric, and gas utilities. The software integrates customer information, meter data, billing, and asset management into a single system to help reduce the need for multiple disconnected tools.
It is built for utility companies managing between 3,000 and 100,000 connections. The platform supports the meter-to-cash workflow, including automated bill generation, payment processing, and field service order management.
Buyers should note that implementation typically takes 20 to 24 weeks and involves one-time setup fees. The software uses a per-meter pricing model, where costs scale based on the number of active service connections rather than user seats.
Key Features
Customer Information System (CIS)
Centralizes account details, service history, and usage data for customer service teams.
Billings & Payments
Supports automated bill generation, pre-validation checks to identify errors, and digital payment processing.
Meter Data Management
Integrates with AMI systems to collect and validate meter readings before they enter the billing cycle.
Field Service & Work Orders
Includes a mobile app for crews to receive orders, capture photos, and close tickets in the field.
Asset Management
Maps and tracks pipes, valves, and grids with associated maintenance history.
AI & Analytics
Includes predictive analytics and AI tools designed to help identify consumption anomalies and support operations.
Use Cases
Meter-to-Cash Workflow
Managing the cycle from meter reading and data validation to bill generation and payment collection.
Field Operation Coordination
Replacing paper-based work orders with digital assignments and status updates for field crews.
Regulatory Compliance Reporting
Generating reports for PSC, EPA, and state regulators using live system data.
Customer Self-Service
Providing a portal for consumers to view usage history, pay bills online, and receive leak alerts.
Integrations
- Neptune
- Itron
- Sensus
- Kamstrup
- Stripe
- Square
- ACH
- Worldpay
- ESRI ArcGIS
- QuickBooks
- SAP
- Oracle
- Dynamics
FAQ
How does Bynry's pricing work?
- Bynry uses per-meter pricing based on the number of active service connections, which allows utilities to add staff users without additional license fees.
How long does it take to implement Bynry SMART360?
- The standard production go-live typically takes between 20 and 24 weeks, including onboarding and staff training.
Does Bynry integrate with existing AMI and payment systems?
- Yes, it has pre-built connectors for AMI vendors like Neptune and Itron, as well as payment gateways including Stripe, Square, and ACH.
Source category: Operations
Source subcategory: Facility Management
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