{"best_for":["Customer Success teams","Retail businesses","SaaS companies","Hospitality providers","IT service companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/affiniv","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/affiniv.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-001.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Affiniv (https://aitoolsforbusiness.ai/affiniv)"},"features":["Multi-channel distribution: Surveys can be sent via email, WhatsApp, SMS, web embeds, in-app popups, and shareable links.","AI-powered insights: The platform is designed to generate feedback summaries, analyze customer sentiment, and automatically tag responses with keywords.","No-code survey builder: Users can create branded surveys with custom themes, logos, and branching logic.","Automated survey triggers: Supports triggering surveys and reminders based on specific customer actions or intervals.","Analytics dashboard: Provides auto-calculated scores for NPS and CSAT along with segment-wise reporting based on user properties.","Closed-loop support: Supports the creation of tickets in CRM systems for dissatisfied customers or requests social reviews from promoters."],"freshness_status":"fresh","name":"Affiniv","pricing_note":"Affiniv offers a free tier for up to 25 responses. Paid plans include Starter at $25/month (200 responses), Growth at $99/month (1,000 responses), and Advanced at $199/month (3,000 responses).","pricing_url":"https://affiniv.com/pricing","primary_category":"Marketing","profile_last_verified":"2026-06-23T14:07:51.580Z","secondary_categories":[],"short_description":"Affiniv is a customer feedback platform that supports the creation and distribution of NPS, CSAT, and CES surveys across multiple communication channels.","slug":"affiniv","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/affiniv","use_cases":["Measuring Brand Loyalty: Using NPS surveys to track promoters, passives, and detractors over time.","Post-Purchase Feedback: Automating CSAT or product review surveys via Shopify after a customer completes a purchase.","Identifying Customer Friction: Deploying CES surveys after support interactions to identify points of high effort for users.","Monitoring Sentiment Trends: Using AI-generated summaries and trend alerts to identify shifts in customer sentiment."],"website_url":"https://affiniv.com/"}