AI TOOL PROFILE
Zigpoll Review: eCommerce Survey and Feedback Platform
- Productivity
- Survey and Feedback
- Shopify store owners
- eCommerce operations managers
- Growth marketers
- Small to mid-sized online retailers
Pricing
Pricing starts with a free Lite plan (100 responses/mo). Paid tiers include Standard ($29/mo), Advanced ($97/mo), and Ultimate ($194/mo), with a 25% discount available for annual billing.
At a glance
- Best for
- Shopify store owners, eCommerce operations managers, Growth marketers, Small to mid-sized online retailers
- Key use cases
- Attribution Tracking, Customer Satisfaction, Conversion Optimization, Customer Segmentation
- Integrations
- Shopify, Klaviyo, Triple Whale, JS embed code
- Official website
- Visit zigpoll official website
How AI is used
Zigpoll is a contextual micro-survey tool designed for eCommerce stores. It allows businesses to place interactive surveys throughout the customer journey, from the checkout page to post-delivery emails, to gather feedback while users are on the site.
The platform helps buyers tie feedback to order values and specific customer segments by integrating with store data. It supports delivery methods including on-site popups, SMS, and email.
Buyers should note that while there is a free tier, features such as AI insights and SMS surveys require paid plans. Those requiring high volumes of feedback should confirm which response limit fits their monthly needs across the available pricing tiers.
Key Features
Post-purchase Surveys
Surveys triggered after a purchase to help collect attribution data and customer insights.
AI Response Analysis
Automatic analysis of open-ended responses to identify patterns and insights in real time.
Branching Logic
Supports customizing the survey path based on the answers provided by the respondent.
Multi-channel Delivery
Surveys can be delivered via on-site popups, email, or SMS.
Synthetic Market Research
Allows users to generate synthetic responses based on defined audience profiles to test survey flows.
No-code Setup
Offers one-click Shopify installation or a JS embed code for other websites.
Use Cases
Attribution Tracking
Using 'How did you hear about us?' surveys to identify marketing channels that drive sales.
Customer Satisfaction
Running NPS surveys and post-fulfillment feedback to monitor product performance.
Conversion Optimization
Deploying exit-intent polls to help understand why visitors leave without purchasing.
Customer Segmentation
Collecting zero-party data to support building targeted segments in tools like Klaviyo.
Integrations
- Shopify
- Klaviyo
- Triple Whale
- JS embed code
FAQ
Does Zigpoll work with websites other than Shopify?
- Yes, it works with any website via a JS embed code that is placed in the head tag of the site.
What is included in the free plan?
- The Lite plan is free and includes unlimited surveys, up to 100 responses per month, and basic integrations.
Will Zigpoll slow down my website's loading speed?
- The vendor states the script is under 20KB and loads asynchronously to avoid affecting page speed scores.
Source category: Productivity
Source subcategory: Survey & Feedback
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