Zigpoll Review: eCommerce Survey and Feedback Platform
Zigpoll helps eCommerce businesses capture customer feedback and attribution data. It is designed for teams that need to connect survey responses to purchase events and customer segments.
At a glance
- Category
- Productivity
- Best for
- Shopify store owners, eCommerce operations managers, Growth marketers, Small to mid-sized online retailers
- Pricing
- Pricing starts with a free Lite plan (100 responses/mo). Paid tiers include Standard ($29/mo), Advanced ($97/mo), and Ultimate ($194/mo), with a 25% discount available for annual billing.
- Key use cases
- Attribution Tracking, Customer Satisfaction, Conversion Optimization, Customer Segmentation
- Integrations
- Shopify, Klaviyo, Triple Whale, JS embed code
- Official website
- www.zigpoll.com
Zigpoll is a contextual micro-survey tool designed for eCommerce stores. It allows businesses to place interactive surveys throughout the customer journey, from the checkout page to post-delivery emails, to gather feedback while users are on the site.
The platform helps buyers tie feedback to order values and specific customer segments by integrating with store data. It supports delivery methods including on-site popups, SMS, and email.
Buyers should note that while there is a free tier, features such as AI insights and SMS surveys require paid plans. Those requiring high volumes of feedback should confirm which response limit fits their monthly needs across the available pricing tiers.
Key Features
Surveys triggered after a purchase to help collect attribution data and customer insights.
Automatic analysis of open-ended responses to identify patterns and insights in real time.
Supports customizing the survey path based on the answers provided by the respondent.
Surveys can be delivered via on-site popups, email, or SMS.
Allows users to generate synthetic responses based on defined audience profiles to test survey flows.
Offers one-click Shopify installation or a JS embed code for other websites.
Use Cases
Using 'How did you hear about us?' surveys to identify marketing channels that drive sales.
Running NPS surveys and post-fulfillment feedback to monitor product performance.
Deploying exit-intent polls to help understand why visitors leave without purchasing.
Collecting zero-party data to support building targeted segments in tools like Klaviyo.
Best For
Integrations
Pricing
Pricing starts with a free Lite plan (100 responses/mo). Paid tiers include Standard ($29/mo), Advanced ($97/mo), and Ultimate ($194/mo), with a 25% discount available for annual billing.
FAQ
Yes, it works with any website via a JS embed code that is placed in the head tag of the site.
The Lite plan is free and includes unlimited surveys, up to 100 responses per month, and basic integrations.
The vendor states the script is under 20KB and loads asynchronously to avoid affecting page speed scores.
Source category: Productivity
Source subcategory: Survey & Feedback
