XCALLY: Omnichannel Contact Center Software
XCALLY helps customer support teams and contact centers manage multiple communication channels from one interface. It is designed for businesses in hospitality, healthcare, and financial services that need to unify customer interactions.
At a glance
- Category
- Customer Support
- Best for
- Mid-market companies, Enterprise companies, Customer support teams, BPO providers
- Pricing
- XCALLY offers four plans: Voice, Voice Advance, Digital, and Voice + Digital. A free trial is available. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Centralized Customer Support, Automated Appointment Booking, Call Quality Monitoring, Multilingual Communication
- Integrations
- Salesforce, Zendesk, Microsoft Dynamics 365, Freshdesk, Freshsales
- Official website
- xcally.com
XCALLY is a contact center platform designed to unify various communication streams, including voice, email, SMS, WhatsApp, and social media, into a single desktop interface for agents. It is geared toward companies and dedicated customer support teams that require a centralized way to handle customer inquiries.
The software supports both inbound and outbound operations, providing tools like an IVR designer for call routing and an outbound dialer for active outreach. It also includes AI features such as speech analytics and agent assistants, which are designed to help agents resolve issues and provide managers with insights into call quality.
Buyers should confirm which communication channels are most critical to their operations, as the software offers different plans for voice, digital, or combined needs. Additionally, users should check the available integration list to ensure it supports their existing CRM or ticketing system.
Key Features
Unifies voice, email, SMS, chat, social media, WhatsApp, and video interactions into a single interface.
Provides AI-managed conversations and agent assistants to support the resolution of customer issues.
Allows users to design and manage interactive voice response call flows and customer journeys.
Analyzes call recordings to provide transcriptions, sentiment analysis, and quality insights.
Supports outbound calling campaigns for proactive customer outreach.
Includes tools for forecasting, scheduling, and managing staff workloads.
Use Cases
Handling interactions from voice, email, and social media within one dashboard to maintain consistent service.
Using customized workflows and chatbots to support the booking of services and reminders.
Using speech analytics to perform sentiment analysis and post-call reviews on recorded interactions.
Using translation plugins to support communication between agents and customers who speak different languages.
Best For
Integrations
Pricing
XCALLY offers four plans: Voice, Voice Advance, Digital, and Voice + Digital. A free trial is available. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
XCALLY unifies voice, email, SMS, web chat, WhatsApp, social media, and video interactions into a single platform.
Yes, a free trial is available for businesses to test the platform.
There are four main plans: Voice (basic voice tools), Voice Advance (advanced voice tools and dialer), Digital (digital channels only), and Voice + Digital (a combined solution).
Source category: Customer Support
Source subcategory: Contact Center
