{"best_for":["Mid-market companies","Enterprise companies","Customer support teams","BPO providers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/xcally","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/xcally.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-049.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: xcally (https://aitoolsforbusiness.ai/xcally)"},"features":["Omnichannel Engagement: Unifies voice, email, SMS, chat, social media, WhatsApp, and video interactions into a single interface.","AI Assistants: Provides AI-managed conversations and agent assistants to support the resolution of customer issues.","IVR Designer: Allows users to design and manage interactive voice response call flows and customer journeys.","Speech Analytics: Analyzes call recordings to provide transcriptions, sentiment analysis, and quality insights.","Outbound Dialer: Supports outbound calling campaigns for proactive customer outreach.","Workforce Management: Includes tools for forecasting, scheduling, and managing staff workloads."],"freshness_status":"fresh","name":"xcally","pricing_note":"XCALLY offers four plans: Voice, Voice Advance, Digital, and Voice + Digital. A free trial is available. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-04T17:25:01.462Z","secondary_categories":[],"short_description":"XCALLY is an omnichannel contact center platform that integrates voice, email, SMS, and social channels with AI assistants and speech analytics.","slug":"xcally","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/xcally","use_cases":["Centralized Customer Support: Handling interactions from voice, email, and social media within one dashboard to maintain consistent service.","Automated Appointment Booking: Using customized workflows and chatbots to support the booking of services and reminders.","Call Quality Monitoring: Using speech analytics to perform sentiment analysis and post-call reviews on recorded interactions.","Multilingual Communication: Using translation plugins to support communication between agents and customers who speak different languages."],"website_url":"https://xcally.com/"}