Wildix: AI-Powered VoIP and Unified Communications
Wildix helps small and mid-market companies manage business communications through a single interface. It is designed for teams that need to combine traditional PBX calling with collaboration and CRM tools.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Customer support teams, Sales organizations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The platform offers four tiers: PBX-Basic, UC-Essential, UC-Business, and UC-Premium.
- Key use cases
- Customer-Facing Communication, Internal Team Collaboration, Contact Center Management, Deskless Worker Connectivity
- Integrations
- Salesforce, HubSpot, Zoho, Microsoft 365, Google Workspace
- Official website
- wildix.com
Wildix is a unified communications as a service (UCaaS) platform designed to handle internal and external communication needs. It uses WebRTC technology, which supports browser-based access without requiring a VPN or additional hardware for security.
The platform supports various user roles, from deskless workers who need basic voice calls to managers requiring call analytics. It supports voice calls, video conferencing, team chat, and website-based messaging.
For businesses focusing on growth, the tool includes AI-driven assistants for lead qualification and meeting summaries. Buyers should note that the platform is delivered through a network of certified channel partners.
Potential buyers should confirm which subscription tier fits their specific needs, as features like AI transcriptions and advanced reporting are available in the UC-Business and UC-Premium plans.
Key Features
Supports the conversion of calls and meetings into text and generates summaries.
A website widget that allows visitors to start chats, voice calls, or video meetings directly from a browser.
An AI assistant that supports voice and chat bots for qualifying leads and scheduling meetings.
Mobile and desktop apps for team chat, video conferencing, and file sharing.
A contact center tool providing real-time wallboards and historical reporting on call activity.
Provides managers with company-wide call activity reporting and statistics.
Use Cases
Using WebRTC Kite and AI tools to manage inbound website inquiries and support.
Connecting back-office and remote employees via chat, video meetings, and presence monitoring.
Monitoring agent performance and communication flows using x-caracal dashboards.
Providing basic voice communication for warehouse or hotel staff using DECT phones.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The platform offers four tiers: PBX-Basic, UC-Essential, UC-Business, and UC-Premium.
FAQ
Wildix offers PBX-Basic for simple voice calls, UC-Essential for back-office collaboration, UC-Business for customer-facing teams with AI tools, and UC-Premium for managers needing advanced analytics.
No, Wildix is built on WebRTC technology and is secure by design, allowing access via a browser without a VPN.
The platform include Wilma AI for voice and chat agents, as well as AI-powered transcriptions and meeting summaries available on the UC-Business and UC-Premium plans.
Source category: Operations
Source subcategory: Business Phone System
