AI TOOL PROFILE
Wildix: AI-Powered VoIP and Unified Communications
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Enterprise companies
- Customer support teams
- Sales organizations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The platform offers four tiers: PBX-Basic, UC-Essential, UC-Business, and UC-Premium.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Customer support teams, Sales organizations
- Key use cases
- Customer-Facing Communication, Internal Team Collaboration, Contact Center Management, Deskless Worker Connectivity
- Integrations
- Salesforce, HubSpot, Zoho, Microsoft 365, Google Workspace
- Official website
- Visit wildix official website
How AI is used
Wildix is a unified communications as a service (UCaaS) platform designed to handle internal and external communication needs. It uses WebRTC technology, which supports browser-based access without requiring a VPN or additional hardware for security.
The platform supports various user roles, from deskless workers who need basic voice calls to managers requiring call analytics. It supports voice calls, video conferencing, team chat, and website-based messaging.
For businesses focusing on growth, the tool includes AI-driven assistants for lead qualification and meeting summaries. Buyers should note that the platform is delivered through a network of certified channel partners.
Potential buyers should confirm which subscription tier fits their specific needs, as features like AI transcriptions and advanced reporting are available in the UC-Business and UC-Premium plans.
Key Features
AI transcriptions and summaries
Supports the conversion of calls and meetings into text and generates summaries.
WebRTC Kite
A website widget that allows visitors to start chats, voice calls, or video meetings directly from a browser.
Wilma AI
An AI assistant that supports voice and chat bots for qualifying leads and scheduling meetings.
Collaboration 7
Mobile and desktop apps for team chat, video conferencing, and file sharing.
x-caracal Analytics
A contact center tool providing real-time wallboards and historical reporting on call activity.
CDR-View Dashboard
Provides managers with company-wide call activity reporting and statistics.
Use Cases
Customer-Facing Communication
Using WebRTC Kite and AI tools to manage inbound website inquiries and support.
Internal Team Collaboration
Connecting back-office and remote employees via chat, video meetings, and presence monitoring.
Contact Center Management
Monitoring agent performance and communication flows using x-caracal dashboards.
Deskless Worker Connectivity
Providing basic voice communication for warehouse or hotel staff using DECT phones.
Integrations
- Salesforce
- HubSpot
- Zoho
- Microsoft 365
- Google Workspace
- WhatsApp Business
- Gong
FAQ
What are the different Wildix subscription plans?
- Wildix offers PBX-Basic for simple voice calls, UC-Essential for back-office collaboration, UC-Business for customer-facing teams with AI tools, and UC-Premium for managers needing advanced analytics.
Does Wildix require a VPN for remote work?
- No, Wildix is built on WebRTC technology and is secure by design, allowing access via a browser without a VPN.
Which AI features are included in Wildix?
- The platform include Wilma AI for voice and chat agents, as well as AI-powered transcriptions and meeting summaries available on the UC-Business and UC-Premium plans.
Source category: Operations
Source subcategory: Business Phone System
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