AI TOOL PROFILE
Callroute | Microsoft Teams Phone & Webex Calling Integration
- Operations
- Business Phone System
- Businesses using Microsoft Teams
- Managed Service Providers (MSPs)
- Organizations with multi-region telephony needs
- Enterprises managing multiple Teams tenants
Pricing
Pricing starts at £4.95 per user per month for Teams Phone Essentials. A 14-day free trial is available.
At a glance
- Best for
- Businesses using Microsoft Teams, Managed Service Providers (MSPs), Organizations with multi-region telephony needs, Enterprises managing multiple Teams tenants
- Key use cases
- Microsoft Teams Voice Setup, Centralizing Multi-Tenant Environments, Automated User Provisioning, Hybrid Voice Management
- Integrations
- Microsoft Teams, Webex Calling, SIP trunking
- Official website
- Visit callroute official website
How AI is used
Callroute acts as a control layer for business voice services, allowing users to connect carriers, phone numbers, and users to platforms like Microsoft Teams and Webex Calling. It is designed for a range of needs, from small business setups to multi-region enterprise estates.
The software supports organizations using Microsoft Teams that require more control over Direct Routing and user management. It supports various voice environments, including legacy PBXs, SIP devices, and contact center platforms, allowing them to operate alongside cloud systems.
Buyers can use the platform for number provisioning, call recording, and reporting. For larger organizations, the Orto component helps automate the assignment of policies and numbers based on user personas.
Buyers should confirm if their current SIP carriers are supported or if they intend to use Callroute as their primary carrier. Those with international requirements should verify regional numbering availability based on local regulations.
Key Features
Number Management
Supports purchasing and assigning international and toll-free numbers to users and call queues.
Direct Routing Integration
Connects external carriers to Microsoft Teams to enable PSTN calling.
Orto User Management
Supports the automation of Microsoft Teams users, policies, and number assignments.
Multi-tenant Management
Allows administrators to view and manage multiple Microsoft Teams tenants from a single interface.
Call Recording
Provides options for recording PSTN and Teams calls for compliance and quality monitoring.
Reporting and Analytics
Generates usage reports and provides visibility into call routing and number allocation.
Voice AI Connectivity
Supports the connection of Voice AI services into the telephony environment.
Use Cases
Microsoft Teams Voice Setup
Connecting external SIP carriers to Microsoft Teams to enable outbound and inbound calling.
Centralizing Multi-Tenant Environments
Managing several separate Teams tenants through one portal to reduce administrative work.
Automated User Provisioning
Using personas to assign phone numbers and policies to new employees.
Hybrid Voice Management
Running legacy PBX and SIP devices alongside a cloud calling system.
Integrations
- Microsoft Teams
- Webex Calling
- SIP trunking
FAQ
What does Callroute do for Microsoft Teams?
- It provides a control layer to connect carriers and phone numbers to Teams via Direct Routing and helps automate user and policy management through its Orto tool.
Is there a free trial available?
- Yes, Callroute offers a 14-day free trial to test its features.
Can I use my own phone carrier with Callroute?
- Yes, the platform supports a 'Bring Your Own Carrier' (BYOC) model, although set-up costs may vary depending on the carrier.
Source category: Operations
Source subcategory: Business Phone System
More tools in Operations
Other published listings in the Operations category.
More tools in the Business Phone System software type
Related listings that share the same software type for comparison and shortlisting.
