AI TOOL PROFILE
Beside: AI-Powered Business Phone System
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Service-based businesses
- Teams requiring automated lead intake
Pricing
The Starter plan is $29.99/month and the Business plan starts at $49.99/month (covering up to 3 lines). A 7-day free trial is available.
At a glance
- Best for
- Small businesses, Mid-market companies, Service-based businesses, Teams requiring automated lead intake
- Key use cases
- Inbound Lead Qualification, Automated Appointment Scheduling, After-Hours Call Handling, Team Call Coordination
- Integrations
- HubSpot, Salesforce, Zoho CRM, Follow Up Boss, Zapier
- Official website
- Visit Beside official website
How AI is used
Beside is a business phone system and carrier for individuals and teams operating in the US and Canada. The platform features an AI Receptionist that can answer calls, transcribe conversations, and qualify leads based on specific business rules.
The software is designed for professional services such as real estate, construction, plumbing, and insurance. It supports multi-line configurations and team collaboration, allowing users to share business lines and use group chats.
Beside includes automation features such as syncing call data with CRMs and the ability to train the AI agent using information from the business website. This may help reduce manual data entry following customer interactions.
Buyers should confirm which AI features are included in the Starter plan versus the Business plan, as certain automation and team management tools are tier-specific.
Key Features
AI Receptionist
Answers inbound calls, takes messages, qualifies leads, and books appointments into a calendar.
Call Transcriptions and Summaries
Generates written records and AI summaries for calls, which can be delivered via email.
Calling and Texting
Supports unlimited calls and texts within the US and Canada.
Voice Customization
Supports voice cloning or selection from a library to define the AI Receptionist's sound.
CRM Integration
Syncs contacts and logs call summaries and outcomes into supported CRM platforms.
Number Management
Supports porting existing numbers, call forwarding, or obtaining new local numbers.
Use Cases
Inbound Lead Qualification
Using the AI Receptionist to ask custom questions to new callers and capture details before a human intervenes.
Automated Appointment Scheduling
Using the AI to handle booking requests and place them directly on the business calendar.
After-Hours Call Handling
Setting business hours so the AI Receptionist manages calls during evenings, weekends, and holidays.
Team Call Coordination
Using shared numbers so multiple team members are notified of incoming calls and can pick up the line.
Integrations
- HubSpot
- Salesforce
- Zoho CRM
- Follow Up Boss
- Zapier
- Pipedrive
- Odoo
- Monday CRM
- Microsoft Teams
- Google Sheets
- Google Contacts
- Slack
- Notion
- Shopify
- Square
- QuickBooks
FAQ
How long does it take to set up Beside?
- The setup typically takes about 10 minutes, including app download and AI Receptionist configuration.
Can I keep my current business phone number?
- Yes, you can either port your existing number to Beside or use call forwarding from your current carrier.
Does Beside support multiple languages?
- The system supports English, Spanish, French, and Portuguese for calls and texts.
What is the difference between the Starter and Business plans?
- The Starter plan provides basic AI and calling features, while the Business plan adds multi-number management, shared lines for teams, and expanded CRM integrations.
Source category: Operations
Source subcategory: Business Phone System
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