AI TOOL PROFILE
CloudCall: Integrated Communication Platform and VoIP
- Sales
- Business Phone System
- Staffing and recruiting agencies
- Sales teams
- Customer service departments
- CRM-heavy businesses
Pricing
Annual plans start at $15 per user/month for the Starter tier, with Pro at $24 and Advanced at $35. Monthly billing is available at higher rates.
At a glance
- Best for
- Staffing and recruiting agencies, Sales teams, Customer service departments, CRM-heavy businesses
- Key use cases
- Recruitment Outreach, Agent Onboarding, Sales Lead Engagement, Remote Team Management
- Integrations
- Bullhorn, Salesforce, Vincere, LaborEdge, JobDiva
- Official website
- Visit cloudcall official website
How AI is used
CloudCall is a VoIP and unified communications platform designed for businesses that use CRMs. It embeds phone and messaging tools directly into the user's workflow, which may help reduce manual data entry after calls.
The tool is primarily aimed at staffing and recruiting agencies, as well as sales and customer service teams. It provides outbound tools designed to help teams reach contacts and maintain data records within their systems.
Buyers can access the platform via desktop and mobile apps, supported by AWS-hosted infrastructure. The system includes supervisor tools for monitoring live calls and AI-generated summaries to support documentation.
Before choosing CloudCall, buyers should confirm that their specific CRM is supported and note the 5-user seat minimum requirement for small business accounts.
Key Features
Click to Call
Allows users to initiate phone calls directly from their CRM or website with a single click.
AI-Powered Call Summaries
Generates summaries and transcriptions of calls to help agents capture notes and sync them to the CRM.
Real-time Coach
Enables supervisors to monitor, whisper, and barge into live calls to provide guidance to agents.
Voicemail Drop
Supports the use of pre-recorded tailored messages to leave voicemails for contacts.
Power Dialer
Helps teams move through call lists or tear sheets for high-volume outbound campaigns.
Local Presence
Displays a local number when calling a contact to help increase call pick-up rates.
Screen Pops
Automatically opens the relevant contact record when an inbound call is received.
Use Cases
Recruitment Outreach
Recruiters can call candidates directly from their ATS and log the activity to the candidate's record.
Agent Onboarding
Managers can use the Real-time Coach feature to support new hires during live calls.
Sales Lead Engagement
Sales teams can use the Power Dialer and Local Presence features to manage outbound prospecting.
Remote Team Management
Operations managers can monitor call performance and analytics for a distributed workforce through a central portal.
Integrations
- Bullhorn
- Salesforce
- Vincere
- LaborEdge
- JobDiva
- Hubspot
- Microsoft Teams
FAQ
Can CloudCall be used by a very small business?
- Yes, but note that a 5-user seat minimum applies to small business accounts.
Which CRMs does CloudCall integrate with?
- It integrates with several systems including Bullhorn, Salesforce, Vincere, LaborEdge, and JobDiva.
What is the difference between the Starter and Pro plans?
- The Starter plan is for basic VoIP and SMS needs, while the Pro plan adds call coaching tools, team administration, and AI-enhanced call summaries.
Source category: Sales
Source subcategory: Business Phone System
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