AI TOOL PROFILE
Voxjar: Call Center Quality Assurance Software
- Customer Support
- Contact Center
- Customer support teams
- Call center quality assurance managers
- Businesses using call centers
- Quality monitoring teams
Pricing
The core QA software is free. AI evaluations use a credit system, with new accounts receiving 120 free credits. A Pro tier is available at $10/month or $399/month, and AI credit bundles start at $60.
At a glance
- Best for
- Customer support teams, Call center quality assurance managers, Businesses using call centers, Quality monitoring teams
- Key use cases
- Automated Call Scoring, QA Calibration, Interaction Analysis, Digital QA Migration
- Integrations
- Nice inContact, RingCentral, Convoso, Google Cloud Storage, AWS S3
- Official website
- Visit voxjar official website
How AI is used
Voxjar is a quality assurance tool designed for call centers to monitor and score customer interactions. The platform uses large language models to evaluate calls against specific scorecard criteria, which may help teams review a larger volume of interactions than manual auditing allows.
The software is built for QA teams, evaluators, and support managers. It supports both human-led scoring and AI-driven evaluations through a drag-and-drop system for recordings and customizable scorecard templates.
Buyers should confirm that while the core QA platform is free, AI evaluation features operate on a credit system based on audio minutes. Additionally, current user roles are limited to Admins and Evaluators; agent-specific dashboards are not currently available.
Key Features
AI Evaluator
Uses large language models to automatically score calls based on defined scorecard criteria.
Scorecard Builder
Includes templates and a builder to create custom quality monitoring forms.
Automated Work Queues
Pulls recordings from integrated sources and assigns them to analysts or the AI evaluator.
Calibration Sessions
Allows teams to assign the same call and scorecard to multiple analysts and the AI to check for scoring consistency.
AI Chat Transcripts
Converts calls to transcripts that users can query to identify specific insights or issues.
Drill-down Reporting
Provides dashboards with the ability to view individual question responses on scorecards.
Use Cases
Automated Call Scoring
Using the AI evaluator to score customer interactions against standardized quality templates.
QA Calibration
Comparing human evaluator scores against AI scores to see if monitoring standards are aligned.
Interaction Analysis
Querying call transcripts to identify customer pain points for scorecard updates.
Digital QA Migration
Moving call monitoring workflows from manual spreadsheets to a centralized digital platform.
Integrations
- Nice inContact
- RingCentral
- Convoso
- Google Cloud Storage
- AWS S3
- FTP
FAQ
Does Voxjar require a credit card to sign up?
- No, a credit card is not required to sign up for the free QA software or to use the initial 120 free AI credits.
How does the AI credit system work?
- One AI credit is used for every one minute of audio transcribed and evaluated using standard AI models. Premium models may require additional credits.
Can call center agents access their own dashboards in Voxjar?
- Currently, the software only supports Admin and Evaluator users; agent accounts are listed on the product roadmap but are not yet available.
Source category: Customer Support
Source subcategory: Contact Center
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