Voxjar: Call Center Quality Assurance Software
Voxjar helps customer support teams and QA evaluators automate the scoring of call recordings. It is designed for businesses looking to move from manual spreadsheets to a digital monitoring workflow.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Call center quality assurance managers, Businesses using call centers, Quality monitoring teams
- Pricing
- The core QA software is free. AI evaluations use a credit system, with new accounts receiving 120 free credits. A Pro tier is available at $10/month or $399/month, and AI credit bundles start at $60.
- Key use cases
- Automated Call Scoring, QA Calibration, Interaction Analysis, Digital QA Migration
- Integrations
- Nice inContact, RingCentral, Convoso, Google Cloud Storage, AWS S3
- Official website
- voxjar.com
Voxjar is a quality assurance tool designed for call centers to monitor and score customer interactions. The platform uses large language models to evaluate calls against specific scorecard criteria, which may help teams review a larger volume of interactions than manual auditing allows.
The software is built for QA teams, evaluators, and support managers. It supports both human-led scoring and AI-driven evaluations through a drag-and-drop system for recordings and customizable scorecard templates.
Buyers should confirm that while the core QA platform is free, AI evaluation features operate on a credit system based on audio minutes. Additionally, current user roles are limited to Admins and Evaluators; agent-specific dashboards are not currently available.
Key Features
Uses large language models to automatically score calls based on defined scorecard criteria.
Includes templates and a builder to create custom quality monitoring forms.
Pulls recordings from integrated sources and assigns them to analysts or the AI evaluator.
Allows teams to assign the same call and scorecard to multiple analysts and the AI to check for scoring consistency.
Converts calls to transcripts that users can query to identify specific insights or issues.
Provides dashboards with the ability to view individual question responses on scorecards.
Use Cases
Using the AI evaluator to score customer interactions against standardized quality templates.
Comparing human evaluator scores against AI scores to see if monitoring standards are aligned.
Querying call transcripts to identify customer pain points for scorecard updates.
Moving call monitoring workflows from manual spreadsheets to a centralized digital platform.
Best For
Integrations
Pricing
The core QA software is free. AI evaluations use a credit system, with new accounts receiving 120 free credits. A Pro tier is available at $10/month or $399/month, and AI credit bundles start at $60.
FAQ
No, a credit card is not required to sign up for the free QA software or to use the initial 120 free AI credits.
One AI credit is used for every one minute of audio transcribed and evaluated using standard AI models. Premium models may require additional credits.
Currently, the software only supports Admin and Evaluator users; agent accounts are listed on the product roadmap but are not yet available.
Source category: Customer Support
Source subcategory: Contact Center
