{"best_for":["Customer support teams","Call center quality assurance managers","Businesses using call centers","Quality monitoring teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/voxjar","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/voxjar.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-047.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: voxjar (https://aitoolsforbusiness.ai/voxjar)"},"features":["AI Evaluator: Uses large language models to automatically score calls based on defined scorecard criteria.","Scorecard Builder: Includes templates and a builder to create custom quality monitoring forms.","Automated Work Queues: Pulls recordings from integrated sources and assigns them to analysts or the AI evaluator.","Calibration Sessions: Allows teams to assign the same call and scorecard to multiple analysts and the AI to check for scoring consistency.","AI Chat Transcripts: Converts calls to transcripts that users can query to identify specific insights or issues.","Drill-down Reporting: Provides dashboards with the ability to view individual question responses on scorecards."],"freshness_status":"fresh","name":"voxjar","pricing_note":"The core QA software is free. AI evaluations use a credit system, with new accounts receiving 120 free credits. A Pro tier is available at $10/month or $399/month, and AI credit bundles start at $60.","pricing_url":"https://voxjar.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T17:39:21.090Z","secondary_categories":[],"short_description":"Voxjar is a call center quality assurance platform that uses AI to support call monitoring, transcription, and scorecard scoring.","slug":"voxjar","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/voxjar","use_cases":["Automated Call Scoring: Using the AI evaluator to score customer interactions against standardized quality templates.","QA Calibration: Comparing human evaluator scores against AI scores to see if monitoring standards are aligned.","Interaction Analysis: Querying call transcripts to identify customer pain points for scorecard updates.","Digital QA Migration: Moving call monitoring workflows from manual spreadsheets to a centralized digital platform."],"website_url":"https://voxjar.com/"}