Voiso: AI Cloud Contact Center Software
Voiso helps customer support and sales teams manage omnichannel communications. It is designed for mid-market companies and BPOs that require automated dialing and speech analytics to manage call volumes.
At a glance
- Category
- Customer Support
- Best for
- Mid-market companies, Customer support teams, Business Process Outsourcing (BPO) providers, Sales teams focusing on outbound calling
- Pricing
- Pricing starts at $30/month per user for the Core plan. The Pro plan is $65/month per user. A 14-day free trial is available.
- Key use cases
- Outbound Sales Outreach, Inbound Customer Support, Remote Team Management, BPO Campaign Management
- Integrations
- HubSpot, Salesforce, Zoho, Bitrix24, Doktor365
- Official website
- voiso.com
Voiso is a cloud-based contact center solution that integrates voice calls, web chat, SMS, and messaging apps such as WhatsApp and Telegram into one interface. The platform is designed to help automate outbound outreach and provide insights on inbound conversations through AI-driven tools.
The software is intended for customer support teams, sales organizations, and BPOs. It includes tools to manage call routing and agent monitoring, such as a no-code flow builder for IVR and dashboards for monitoring performance in real time.
Buyers in regulated industries, such as healthcare or fintech, may find the platform's certifications relevant, as Voiso holds ISO 27001 and PCI DSS certifications. The system supports multiple languages for text-to-speech and call transcription.
Buyers should confirm their feature requirements, as advanced tools like the predictive dialer and AI speech analytics are available in the Pro tier.
Key Features
Unifies voice, SMS, web chat, and messaging apps such as WhatsApp, Viber, and Facebook Messenger into one agent interface.
Automates outbound calling by dialing numbers based on agent availability and using answering machine detection to skip voicemails.
Provides call transcription in 10 languages, sentiment analysis, and automatic call summaries.
A no-code visual tool for designing IVR menus, intelligent call routing, and chatbot interactions.
Tracks over 60 performance metrics to monitor agent activity and call center volume in real time.
Uses AI to rate multi-language conversations on a 1-5 scale to support quality assurance.
Use Cases
Using the predictive dialer and local caller ID to help increase connection rates and reduce agent idle time.
Routing callers via IVR and using chatbots to manage initial inquiries before connecting to a live agent.
Managing a distributed contact center via a cloud-based platform with real-time monitoring and global routing.
Handling multiple client projects with unit-level billing and customized call flows for different brands.
Best For
Integrations
Pricing
Pricing starts at $30/month per user for the Core plan. The Pro plan is $65/month per user. A 14-day free trial is available.
FAQ
The Core plan provides essential voice, SMS, and routing tools. The Pro plan adds tools such as AI Predictive Dialers, AI Speech Analytics, and omnichannel communication for apps like WhatsApp.
Yes, Voiso offers a 14-day free trial.
Voiso holds ISO 27001 and ISO 9001 certifications and complies with PCI DSS and GDPR requirements.
Source category: Customer Support
Source subcategory: Contact Center
