AI TOOL PROFILE
Voiso: AI Cloud Contact Center Software
- Customer Support
- Contact Center
- Mid-market companies
- Customer support teams
- Business Process Outsourcing (BPO) providers
- Sales teams focusing on outbound calling
Pricing
Pricing starts at $30/month per user for the Core plan. The Pro plan is $65/month per user. A 14-day free trial is available.
At a glance
- Best for
- Mid-market companies, Customer support teams, Business Process Outsourcing (BPO) providers, Sales teams focusing on outbound calling
- Key use cases
- Outbound Sales Outreach, Inbound Customer Support, Remote Team Management, BPO Campaign Management
- Integrations
- HubSpot, Salesforce, Zoho, Bitrix24, Doktor365
- Official website
- Visit voiso official website
How AI is used
Voiso is a cloud-based contact center solution that integrates voice calls, web chat, SMS, and messaging apps such as WhatsApp and Telegram into one interface. The platform is designed to help automate outbound outreach and provide insights on inbound conversations through AI-driven tools.
The software is intended for customer support teams, sales organizations, and BPOs. It includes tools to manage call routing and agent monitoring, such as a no-code flow builder for IVR and dashboards for monitoring performance in real time.
Buyers in regulated industries, such as healthcare or fintech, may find the platform's certifications relevant, as Voiso holds ISO 27001 and PCI DSS certifications. The system supports multiple languages for text-to-speech and call transcription.
Buyers should confirm their feature requirements, as advanced tools like the predictive dialer and AI speech analytics are available in the Pro tier.
Key Features
Omnichannel Workspace
Unifies voice, SMS, web chat, and messaging apps such as WhatsApp, Viber, and Facebook Messenger into one agent interface.
AI Predictive Dialer
Automates outbound calling by dialing numbers based on agent availability and using answering machine detection to skip voicemails.
AI Speech Analytics
Provides call transcription in 10 languages, sentiment analysis, and automatic call summaries.
Flow Builder
A no-code visual tool for designing IVR menus, intelligent call routing, and chatbot interactions.
Real-Time Dashboards
Tracks over 60 performance metrics to monitor agent activity and call center volume in real time.
AI Call Scoring
Uses AI to rate multi-language conversations on a 1-5 scale to support quality assurance.
Use Cases
Outbound Sales Outreach
Using the predictive dialer and local caller ID to help increase connection rates and reduce agent idle time.
Inbound Customer Support
Routing callers via IVR and using chatbots to manage initial inquiries before connecting to a live agent.
Remote Team Management
Managing a distributed contact center via a cloud-based platform with real-time monitoring and global routing.
BPO Campaign Management
Handling multiple client projects with unit-level billing and customized call flows for different brands.
Integrations
- HubSpot
- Salesforce
- Zoho
- Bitrix24
- Doktor365
- Freshdesk
- Zendesk
- Zapier
- Make.com
- Pipedrive
- Leverate
FAQ
What is the difference between Voiso Core and Pro plans?
- The Core plan provides essential voice, SMS, and routing tools. The Pro plan adds tools such as AI Predictive Dialers, AI Speech Analytics, and omnichannel communication for apps like WhatsApp.
Does Voiso offer a free trial?
- Yes, Voiso offers a 14-day free trial.
Which security certifications does Voiso have?
- Voiso holds ISO 27001 and ISO 9001 certifications and complies with PCI DSS and GDPR requirements.
Source category: Customer Support
Source subcategory: Contact Center
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