{"best_for":["Mid-market companies","Customer support teams","Business Process Outsourcing (BPO) providers","Sales teams focusing on outbound calling"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/voiso","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/voiso.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-047.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: voiso (https://aitoolsforbusiness.ai/voiso)"},"features":["Omnichannel Workspace: Unifies voice, SMS, web chat, and messaging apps such as WhatsApp, Viber, and Facebook Messenger into one agent interface.","AI Predictive Dialer: Automates outbound calling by dialing numbers based on agent availability and using answering machine detection to skip voicemails.","AI Speech Analytics: Provides call transcription in 10 languages, sentiment analysis, and automatic call summaries.","Flow Builder: A no-code visual tool for designing IVR menus, intelligent call routing, and chatbot interactions.","Real-Time Dashboards: Tracks over 60 performance metrics to monitor agent activity and call center volume in real time.","AI Call Scoring: Uses AI to rate multi-language conversations on a 1-5 scale to support quality assurance."],"freshness_status":"fresh","name":"voiso","pricing_note":"Pricing starts at $30/month per user for the Core plan. The Pro plan is $65/month per user. A 14-day free trial is available.","pricing_url":"https://voiso.com/pricing-plans","primary_category":"Customer Support","profile_last_verified":"2026-06-05T04:19:41.238Z","secondary_categories":[],"short_description":"Voiso is a cloud contact center platform that unifies voice, SMS, and messaging apps into a single workspace for support and sales teams.","slug":"voiso","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/voiso","use_cases":["Outbound Sales Outreach: Using the predictive dialer and local caller ID to help increase connection rates and reduce agent idle time.","Inbound Customer Support: Routing callers via IVR and using chatbots to manage initial inquiries before connecting to a live agent.","Remote Team Management: Managing a distributed contact center via a cloud-based platform with real-time monitoring and global routing.","BPO Campaign Management: Handling multiple client projects with unit-level billing and customized call flows for different brands."],"website_url":"https://voiso.com/"}