VitalPBX - Business Phone System
VitalPBX helps small to large businesses manage telephony and call routing. It is designed for organizations that prefer to manage their own server hardware or use a hosted application.
At a glance
- Category
- Operations
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Call Centers, Service Providers
- Pricing
- Pricing includes a free Community plan (12 extensions). Paid plans start at $100/month for Enterprise, $200/month for Call Center, and $250/month for Multi-Tenant.
- Key use cases
- Call Center Management, Remote Team Communication, Automating Voicemail Review, Managing Multiple Business Entities
- Integrations
- Salesforce, Zoho, HubSpot
- Official website
- vitalpbx.com
VitalPBX is a PBX software system built on Asterisk that helps businesses manage phone communications. It can be deployed on-premises using physical hardware, as a virtual machine, or as a hosted application in the cloud.
The platform is designed for a variety of users, including small businesses, enterprises, and call centers. It provides standard PBX functionality and specialized tools like the Sonata Call Center Suite for high-volume environments.
Key capabilities include AI-powered voicemail and recording transcription, as well as client options such as a WebRTC browser client and a mobile app. This allows employees to handle business calls from different devices and locations.
Buyers should confirm that while paid plans support unlimited extensions, actual performance and the number of concurrent calls depend on the capacity of the server provided by the user.
Key Features
Supports an AI Agent, voicemail and recording transcription, and Helpdesk AI.
A set of modules including Switchboard, Billing, Recording, Dialer, and Stats for call center operations.
A browser-based client that helps users make and receive calls without installing additional software.
A mobile application designed to extend PBX functionality to smartphones.
Supports managing multiple clients or locations from a single partitioned server instance.
A Windows-based softphone that supports presence, video calls, and BLF.
Use Cases
Using the Sonata suite to monitor queues and manage inbound and outbound calls.
Supporting business extensions via WebRTC or mobile apps for remote staff.
Using AI transcription for voicemails and call recordings.
Using the multi-tenant feature to host separate clients on one server.
Best For
Integrations
Pricing
Pricing includes a free Community plan (12 extensions). Paid plans start at $100/month for Enterprise, $200/month for Call Center, and $250/month for Multi-Tenant.
FAQ
No, VitalPBX provides the licensing only. Users are responsible for their own hosting and server setup, whether on-premise or in the cloud.
Paid plans support unlimited extensions, though actual performance depends on the capacity of the server used.
Yes, there is a Community Edition that provides core features for free with a limit of 12 extensions.
Source category: Operations
Source subcategory: Business Phone System
