VirtualPBX: Business Phone, Webchat and SMS Solutions
VirtualPBX helps small businesses manage customer communications through a unified system. It is designed for teams that need to coordinate calls, texts, and webchats in one place.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Remote and hybrid teams, Call centers
- Pricing
- Business Phone plans start at $18 per user/month (Flex), with Pro at $27 and Growth at $36+. VirtualText messaging plans range from $99 to $299 per month.
- Key use cases
- Managing Inbound Customer Inquiries, After-Hours Lead Capture, Unified Team Messaging, Remote Team Coordination
- Integrations
- Zoho, Zendesk, Clio, Salesforce, Freshdesk
- Official website
- virtualpbx.com
VirtualPBX is a cloud-based communication service for small and medium-sized businesses. It combines VoIP phone services with messaging tools like SMS and webchat, allowing teams to manage multiple communication channels from a single interface.
The platform supports remote, hybrid, or on-site teams. It includes tools for call routing, such as auto attendants and ring groups, as well as a shared inbox for messaging with AI agents to help capture leads outside of standard business hours.
Buyers should confirm their specific needs for AI automation and CRM connectivity, as these features are available on different plan tiers. Since the service offers both phone-specific and messaging-specific plans, buyers should determine if a combined approach is required for their business workflow.
Key Features
Cloud-based calling with auto attendant, branded caller ID, and call recording.
A unified inbox for SMS and webchat that supports team collaboration and conversation history.
Custom-trained AI designed to answer common questions and qualify leads via webchat and SMS.
Supports ring groups, follow-me calling, and programmable IVR to direct calls to team members.
Helps teams identify the tone of customer conversations to prioritize responses.
Allows businesses to display their business identity during outbound calls and texts.
Use Cases
Using auto attendants and ring groups to route incoming calls to the appropriate department.
Deploying AI agents on webchat and SMS to answer questions and qualify leads when staff are unavailable.
Using a shared inbox to collaborate on customer SMS and webchat conversations.
Connecting distributed employees via VoIP apps and web phones to maintain a business presence.
Best For
Integrations
Pricing
Business Phone plans start at $18 per user/month (Flex), with Pro at $27 and Growth at $36+. VirtualText messaging plans range from $99 to $299 per month.
FAQ
Yes, a 14-day free trial is available for VirtualText plans.
The Pro plan supports integrations with Zoho, Zendesk, Clio, Salesforce, Freshdesk, and Dynamics.
Yes, it offers AI agents through VirtualText that can answer questions and qualify leads 24/7.
The Flex plan provides basic routing and recording, while the Pro plan adds custom call flows, CRM integrations, and Microsoft Teams integration.
Source category: Operations
Source subcategory: Business Phone System
