AI TOOL PROFILE
VirtualPBX: Business Phone, Webchat and SMS Solutions
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Remote and hybrid teams
- Call centers
Pricing
Business Phone plans start at $18 per user/month (Flex), with Pro at $27 and Growth at $36+. VirtualText messaging plans range from $99 to $299 per month.
At a glance
- Best for
- Small businesses, Mid-market companies, Remote and hybrid teams, Call centers
- Key use cases
- Managing Inbound Customer Inquiries, After-Hours Lead Capture, Unified Team Messaging, Remote Team Coordination
- Integrations
- Zoho, Zendesk, Clio, Salesforce, Freshdesk
- Official website
- Visit Virtualpbx official website
How AI is used
VirtualPBX is a cloud-based communication service for small and medium-sized businesses. It combines VoIP phone services with messaging tools like SMS and webchat, allowing teams to manage multiple communication channels from a single interface.
The platform supports remote, hybrid, or on-site teams. It includes tools for call routing, such as auto attendants and ring groups, as well as a shared inbox for messaging with AI agents to help capture leads outside of standard business hours.
Buyers should confirm their specific needs for AI automation and CRM connectivity, as these features are available on different plan tiers. Since the service offers both phone-specific and messaging-specific plans, buyers should determine if a combined approach is required for their business workflow.
Key Features
VoIP Phone Service
Cloud-based calling with auto attendant, branded caller ID, and call recording.
VirtualText Shared Inbox
A unified inbox for SMS and webchat that supports team collaboration and conversation history.
AI Agents
Custom-trained AI designed to answer common questions and qualify leads via webchat and SMS.
Call Routing Tools
Supports ring groups, follow-me calling, and programmable IVR to direct calls to team members.
Sentiment Analysis
Helps teams identify the tone of customer conversations to prioritize responses.
Branded Caller ID
Allows businesses to display their business identity during outbound calls and texts.
Use Cases
Managing Inbound Customer Inquiries
Using auto attendants and ring groups to route incoming calls to the appropriate department.
After-Hours Lead Capture
Deploying AI agents on webchat and SMS to answer questions and qualify leads when staff are unavailable.
Unified Team Messaging
Using a shared inbox to collaborate on customer SMS and webchat conversations.
Remote Team Coordination
Connecting distributed employees via VoIP apps and web phones to maintain a business presence.
Integrations
- Zoho
- Zendesk
- Clio
- Salesforce
- Freshdesk
- Dynamics
- Microsoft Teams
- Zapier
- Stripe
- Shopify
- Pipedrive
FAQ
Does VirtualPBX offer a free trial?
- Yes, a 14-day free trial is available for VirtualText plans.
Which CRM tools integrate with VirtualPBX?
- The Pro plan supports integrations with Zoho, Zendesk, Clio, Salesforce, Freshdesk, and Dynamics.
Can VirtualPBX help with after-hours customer responses?
- Yes, it offers AI agents through VirtualText that can answer questions and qualify leads 24/7.
What is the difference between the Flex and Pro phone plans?
- The Flex plan provides basic routing and recording, while the Pro plan adds custom call flows, CRM integrations, and Microsoft Teams integration.
Source category: Operations
Source subcategory: Business Phone System
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