{"best_for":["Small businesses","Mid-market companies","Remote and hybrid teams","Call centers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/virtualpbx","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/virtualpbx.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-046.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Virtualpbx (https://aitoolsforbusiness.ai/virtualpbx)"},"features":["VoIP Phone Service: Cloud-based calling with auto attendant, branded caller ID, and call recording.","VirtualText Shared Inbox: A unified inbox for SMS and webchat that supports team collaboration and conversation history.","AI Agents: Custom-trained AI designed to answer common questions and qualify leads via webchat and SMS.","Call Routing Tools: Supports ring groups, follow-me calling, and programmable IVR to direct calls to team members.","Sentiment Analysis: Helps teams identify the tone of customer conversations to prioritize responses.","Branded Caller ID: Allows businesses to display their business identity during outbound calls and texts."],"freshness_status":"fresh","name":"Virtualpbx","pricing_note":"Business Phone plans start at $18 per user/month (Flex), with Pro at $27 and Growth at $36+. VirtualText messaging plans range from $99 to $299 per month.","pricing_url":"https://www.virtualpbx.com/pricing","primary_category":"Operations","profile_last_verified":"2026-06-05T20:18:41.199Z","secondary_categories":[],"short_description":"VirtualPBX is a cloud-based communication platform that combines VoIP phone calls, SMS messaging, and webchat for small and medium-sized businesses.","slug":"virtualpbx","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/virtualpbx","use_cases":["Managing Inbound Customer Inquiries: Using auto attendants and ring groups to route incoming calls to the appropriate department.","After-Hours Lead Capture: Deploying AI agents on webchat and SMS to answer questions and qualify leads when staff are unavailable.","Unified Team Messaging: Using a shared inbox to collaborate on customer SMS and webchat conversations.","Remote Team Coordination: Connecting distributed employees via VoIP apps and web phones to maintain a business presence."],"website_url":"https://virtualpbx.com/"}