AI TOOL PROFILE
Usersnap | User Feedback and Bug Reporting Software
- Productivity
- Survey and Feedback
- Product Managers
- Software Companies
- Product Development Teams
- Customer Support Teams
- SaaS Companies
Pricing
Usersnap uses a freemium model starting at €0/month. Paid tiers include Growth, Professional, and Premium. A free trial is available for the first 20 feedback items.
At a glance
- Best for
- Product Managers, Software Companies, Product Development Teams, Customer Support Teams, SaaS Companies
- Key use cases
- Bug Reporting and QA, User Acceptance Testing (UAT), Measuring User Satisfaction, Feature Request Management
- Integrations
- Jira, Slack, Azure DevOps, Zendesk, Linear
- Official website
- Visit usersnap official website
How AI is used
Usersnap is a feedback collection platform designed to help product teams gather insights directly from users within an application or website. It provides high-context feedback options, allowing users to report issues using screenshots and video recordings to help teams identify the root cause of problems.
The tool is built for product managers, support teams, and developers. It offers various collection methods, including pop-up surveys, dedicated feedback menus, and browser extensions.
To manage this data, the platform provides a collaboration dashboard with Kanban views and AI-assisted labeling, which may help teams prioritize feature requests and bug fixes based on user evidence.
Buyers should confirm their specific needs regarding branding and user permissions, as features such as removing the "powered by Usersnap" label and detailed role management are available in higher-tier plans.
Key Features
Visual Feedback Capture
Supports screenshots with annotations and video recordings of the user experience.
In-App Surveys
Includes microsurveys, NPS, and CSAT polls with conditional logic to target specific user segments.
AI-Powered Analysis
Provides sentiment analysis, smart labeling, and AI-suggested replies to help manage feedback.
Feedback Widgets
Customizable buttons and menus that can be embedded in websites or apps to collect issues and ideas.
Browser Extensions
Enables feedback collection from any website via Chrome and Firefox extensions.
Collaboration Dashboard
Includes list and Kanban views to triage, assign, and track the status of feedback items.
Use Cases
Bug Reporting and QA
Collecting bug reports that include technical metadata and visual evidence.
User Acceptance Testing (UAT)
Working with selected customers to test new features and iterate before a full release.
Measuring User Satisfaction
Launching NPS and CSAT surveys at specific touchpoints to quantify user sentiment.
Feature Request Management
Gathering new feature ideas and using an upvote portal to support product roadmap planning.
Integrations
- Jira
- Slack
- Azure DevOps
- Zendesk
- Linear
- GitHub
- Asana
- Microsoft Teams
- PowerBI
FAQ
How does Usersnap handle data security?
- Usersnap is GDPR and CCPA compliant, and its hosting centers are SOC 2 and ISO 27001 certified.
Is there a free version of Usersnap?
- Yes, there is a free trial that allows you to collect your first 20 feedback items before upgrading to a paid subscription.
What is the difference between a 'space' and a 'project'?
- A project is an individual feedback widget or survey, while a space acts as a folder to organize multiple projects for different teams or sites.
Which plans include custom branding?
- The Premium plan allows users to remove the "powered by Usersnap" branding and upload their own logo.
Source category: Productivity
Source subcategory: Survey & Feedback
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