AI TOOL PROFILE
Umnico: Customer Communication Management Software
- Customer Support
- Contact Center
- Small business owners
- E-commerce stores
- Customer support managers
- Sales teams using CRMs
- B2B service providers
Pricing
Pricing starts from $5.2 per month, with costs depending on the number of channels, users, and subscription term. A 50% discount is available for long-term subscriptions.
At a glance
- Best for
- Small business owners, E-commerce stores, Customer support managers, Sales teams using CRMs, B2B service providers
- Key use cases
- Centralizing Customer Support, Lead Management for Sales, Automating Routine Inquiries, Outbound Messaging Campaigns
- Integrations
- Kommo, Bitrix24, WhatsApp Business API, REST API
- Official website
- Visit umnico official website
How AI is used
Umnico is a customer communication management platform that consolidates messages from various sources—including WhatsApp, Telegram, and Instagram—into a single window. This is designed to help businesses avoid losing leads across multiple tabs or personal devices.
The tool supports businesses in sectors like e-commerce, real estate, and B2B services that use instant messaging for sales and support. It allows managers to assign chats to specific agents and monitor response times through built-in analytics.
Additionally, the software supports automation via a visual chatbot builder and provides a free live chat widget for websites. It offers integrations with systems such as Kommo and Bitrix24.
Buyers should confirm if their specific messenger accounts are supported and whether the tiered pricing based on the number of communication channels fits their budget.
Key Features
Omnichannel Inbox
Aggregates messages from over 25 channels, including WhatsApp, Telegram, and Facebook, into one interface.
CRM Integration
Supports connecting messaging history and lead data with CRM systems such as Kommo and Bitrix24.
Visual Chatbot Builder
Allows users to create AI assistants to handle routine inquiries and daily chat management.
WhatsApp Business API
Provides integration for broadcasting messages via a verified WhatsApp account.
Live Chat Widget
A free website widget that allows visitors to start conversations that can be continued on social media.
Staff Performance Analytics
Tracks the number of inquiries processed, average response speed, and agent efficiency.
Use Cases
Centralizing Customer Support
Managing help desk tickets and claims from multiple social platforms in a single window.
Lead Management for Sales
Capturing leads from messengers and routing them into a CRM sales pipeline.
Automating Routine Inquiries
Using AI chatbots and auto-replies to handle frequent questions.
Outbound Messaging Campaigns
Using the WhatsApp Business API to send broadcast notifications and updates to clients.
Integrations
- Kommo
- Bitrix24
- WhatsApp Business API
- REST API
FAQ
How long is the Umnico free trial?
- Umnico offers a 3-day free trial period for new users to test the platform's functionality.
Which CRM systems can be integrated with Umnico?
- Umnico has pre-built integrations for popular CRMs such as Kommo and Bitrix24.
Does Umnico support a self-hosted version?
- Yes, Umnico offers an On-Premise solution for businesses that need to run the service on their own servers.
Can I manage multiple WhatsApp accounts in Umnico?
- Yes, the platform allows you to connect multiple WhatsApp, Telegram, or Viber accounts to manage various streams in one app.
Source category: Customer Support
Source subcategory: Contact Center
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