Umnico: Customer Communication Management Software
Umnico helps small and mid-sized businesses manage client inquiries across multiple messaging channels. It is designed for teams that need to integrate social media chats into their CRM workflow.
At a glance
- Category
- Customer Support
- Best for
- Small business owners, E-commerce stores, Customer support managers, Sales teams using CRMs, B2B service providers
- Pricing
- Pricing starts from $5.2 per month, with costs depending on the number of channels, users, and subscription term. A 50% discount is available for long-term subscriptions.
- Key use cases
- Centralizing Customer Support, Lead Management for Sales, Automating Routine Inquiries, Outbound Messaging Campaigns
- Integrations
- Kommo, Bitrix24, WhatsApp Business API, REST API
- Official website
- umnico.com
Umnico is a customer communication management platform that consolidates messages from various sources—including WhatsApp, Telegram, and Instagram—into a single window. This is designed to help businesses avoid losing leads across multiple tabs or personal devices.
The tool supports businesses in sectors like e-commerce, real estate, and B2B services that use instant messaging for sales and support. It allows managers to assign chats to specific agents and monitor response times through built-in analytics.
Additionally, the software supports automation via a visual chatbot builder and provides a free live chat widget for websites. It offers integrations with systems such as Kommo and Bitrix24.
Buyers should confirm if their specific messenger accounts are supported and whether the tiered pricing based on the number of communication channels fits their budget.
Key Features
Aggregates messages from over 25 channels, including WhatsApp, Telegram, and Facebook, into one interface.
Supports connecting messaging history and lead data with CRM systems such as Kommo and Bitrix24.
Allows users to create AI assistants to handle routine inquiries and daily chat management.
Provides integration for broadcasting messages via a verified WhatsApp account.
A free website widget that allows visitors to start conversations that can be continued on social media.
Tracks the number of inquiries processed, average response speed, and agent efficiency.
Use Cases
Managing help desk tickets and claims from multiple social platforms in a single window.
Capturing leads from messengers and routing them into a CRM sales pipeline.
Using AI chatbots and auto-replies to handle frequent questions.
Using the WhatsApp Business API to send broadcast notifications and updates to clients.
Best For
Integrations
Pricing
Pricing starts from $5.2 per month, with costs depending on the number of channels, users, and subscription term. A 50% discount is available for long-term subscriptions.
FAQ
Umnico offers a 3-day free trial period for new users to test the platform's functionality.
Umnico has pre-built integrations for popular CRMs such as Kommo and Bitrix24.
Yes, Umnico offers an On-Premise solution for businesses that need to run the service on their own servers.
Yes, the platform allows you to connect multiple WhatsApp, Telegram, or Viber accounts to manage various streams in one app.
Source category: Customer Support
Source subcategory: Contact Center
