{"best_for":["Small business owners","E-commerce stores","Customer support managers","Sales teams using CRMs","B2B service providers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/umnico","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/umnico.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-045.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: umnico (https://aitoolsforbusiness.ai/umnico)"},"features":["Omnichannel Inbox: Aggregates messages from over 25 channels, including WhatsApp, Telegram, and Facebook, into one interface.","CRM Integration: Supports connecting messaging history and lead data with CRM systems such as Kommo and Bitrix24.","Visual Chatbot Builder: Allows users to create AI assistants to handle routine inquiries and daily chat management.","WhatsApp Business API: Provides integration for broadcasting messages via a verified WhatsApp account.","Live Chat Widget: A free website widget that allows visitors to start conversations that can be continued on social media.","Staff Performance Analytics: Tracks the number of inquiries processed, average response speed, and agent efficiency."],"freshness_status":"fresh","name":"umnico","pricing_note":"Pricing starts from $5.2 per month, with costs depending on the number of channels, users, and subscription term. A 50% discount is available for long-term subscriptions.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-07T15:53:41.275Z","secondary_categories":[],"short_description":"Umnico aggregates customer conversations from 25+ messengers and social media platforms into a single interface for sales and support teams.","slug":"umnico","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/umnico","use_cases":["Centralizing Customer Support: Managing help desk tickets and claims from multiple social platforms in a single window.","Lead Management for Sales: Capturing leads from messengers and routing them into a CRM sales pipeline.","Automating Routine Inquiries: Using AI chatbots and auto-replies to handle frequent questions.","Outbound Messaging Campaigns: Using the WhatsApp Business API to send broadcast notifications and updates to clients."],"website_url":"https://umnico.com/"}