AI TOOL PROFILE
Sogolytics Review: Experience Management and Survey Software
- Productivity
- Survey and Feedback
- Small businesses
- Mid-market companies
- Enterprise organizations
- Healthcare providers
- Financial institutions
- Higher education institutions
Pricing
Pricing plans differ based on the number of responses, emails, and usage limits. A free 10-day trial is available with no credit card required.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Healthcare providers, Financial institutions
- Key use cases
- Customer Experience (CX) Management, Employee Sentiment Tracking, Regulated Industry Research, General Market Feedback
- Official website
- Visit Sogolytics official website
How AI is used
Sogolytics is an experience management platform designed to help organizations capture and analyze feedback from customers and employees. It includes tools for survey design, distribution, and reporting, with AI features to support the automation of feedback processes.
The platform is built for various users, from individuals using DIY survey tools to larger organizations requiring security certifications. It supports feedback loops including Net Promoter Score (NPS) tracking and employee pulse surveys.
Buyers can use the software to map customer journeys, track employee sentiment, or conduct general market research. Because the tool is designed for different scales of use, buyers should determine whether they need the DIY survey tool or the CX and EX platforms.
Organizations with data residency and privacy requirements may find the platform's certifications useful, as it is compliant with HIPAA and GDPR and maintains ISO 27001 certification.
Key Features
AI-Powered Survey Creation
Uses AI to help users build and launch surveys to automate feedback collection.
Real Time Analytics
Provides dashboards and reporting tools to help turn survey results into insights.
Smart Logic
Includes branching and skip logic to customize the survey experience based on respondent answers.
Omnichannel Experience
Supports delivering feedback requests across multiple channels.
Employee Experience (EX) Tools
Includes features for employee pulse surveys, 360 feedback, and HR analytics.
NPS Tracking
Designed to track Net Promoter Scores to help monitor brand loyalty and customer retention.
Use Cases
Customer Experience (CX) Management
Collecting customer feedback and using journey analysis to identify friction points.
Employee Sentiment Tracking
Using pulse surveys and 360-degree feedback to monitor employee engagement.
Regulated Industry Research
Conducting surveys in healthcare or banking where HIPAA or GDPR compliance is required.
General Market Feedback
Using the DIY survey tool to create and distribute questionnaires for market research.
FAQ
Is Sogolytics compliant with healthcare and privacy regulations?
- Yes, the platform is HIPAA, GDPR, and ISO 27001 compliant, which may suit healthcare and other regulated industries.
How does the pricing work for Sogolytics?
- All plans offer the same set of features; the cost differences are based on response limits, email volumes, and other usage limits.
Can I try Sogolytics before paying?
- Sogolytics offers a free 10-day trial that does not require a credit card to start.
Source category: Productivity
Source subcategory: Survey & Feedback
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