Landis Contact Center: Contact Center for Microsoft Teams
Landis Contact Center helps businesses using Microsoft Teams add advanced telephony features like skills-based routing and analytics. It is designed for teams that need a certified contact center experience within the Teams interface.
At a glance
- Category
- Customer Support
- Best for
- Microsoft Teams users, Small and medium-sized contact centers, Educational institutions, Business receptionists
- Pricing
- Pricing starts at $75 per user per month for the Contact Center. Additional options include the Attendant Console for $95 per user and Call Recording for $15 per user, with no setup fees or minimums.
- Key use cases
- Advanced Call Routing, Performance Monitoring, Quality Assurance and Coaching, Call Documentation and Compliance
- Integrations
- CRM sync via webhooks, PowerPlatform integrations
- Official website
- trylandiscontactcenter.com
Landis Contact Center is a certified add-on for Microsoft Teams designed to provide the functionality that standard Teams call queues lack. It integrates using the Extend model and Microsoft's native Communication APIs, allowing the user interface to remain familiar to those using Teams.
This software is designed for contact centers, receptionists, and educational institutions that require visibility into call operations. It focuses on routing and manager oversight through a combination of AI tools and live monitoring dashboards.
Key capabilities include AI-powered IVR for routing, live sentiment analysis to identify coaching opportunities, and historical reporting. Managers may use listen, whisper, and barge-in tools to assist agents during active calls.
Buyers should confirm if they require specific recording policies or CRM syncs via webhooks, as these are available and depend on the configuration.
Key Features
Matches callers with agents based on specific skills and queue routing options.
Provides updates on call activity, wait times, and agent status in real time for team monitoring.
Uses intelligent routing capabilities and data dips to direct callers to the correct team.
Analyzes customer interactions in real time to help managers identify when agents may need coaching.
Supports live call monitoring with options to listen anonymously, whisper tips, or barge into calls.
Offers call history reports and KPIs to track queue and agent performance.
Use Cases
Using skills-based routing to match customers with a qualified support agent.
Utilizing live wallboards and dashboards to track wait times and agent availability.
Using live sentiment scoring and barge-in tools to provide assistance to agents.
Implementing always-on or on-demand call recording policies stored in Azure.
Best For
Integrations
Pricing
Pricing starts at $75 per user per month for the Contact Center. Additional options include the Attendant Console for $95 per user and Call Recording for $15 per user, with no setup fees or minimums.
FAQ
Yes, while Teams has basic call queues, Landis Contact Center adds features like skills-based routing and analytics to provide contact center functionality.
Initial setup typically takes less than an hour, while simple full configurations generally take 1-3 hours.
Pricing starts at $75 per user per month for the Contact Center, with an Attendant Console at $95 per user and Call Recording available for $15 per user.
Source category: Customer Support
Source subcategory: Contact Center
