{"best_for":["Microsoft Teams users","Small and medium-sized contact centers","Educational institutions","Business receptionists"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/landis-contact-center","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/landis-contact-center.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-028.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Landis Contact Center (https://aitoolsforbusiness.ai/landis-contact-center)"},"features":["Smart & Skills-Based Routing: Matches callers with agents based on specific skills and queue routing options.","Live Dashboards & Wallboards: Provides updates on call activity, wait times, and agent status in real time for team monitoring.","AI-Powered IVR: Uses intelligent routing capabilities and data dips to direct callers to the correct team.","Live Sentiment Analysis: Analyzes customer interactions in real time to help managers identify when agents may need coaching.","Manager Coaching Tools: Supports live call monitoring with options to listen anonymously, whisper tips, or barge into calls.","Historical Analytics: Offers call history reports and KPIs to track queue and agent performance."],"freshness_status":"fresh","name":"Landis Contact Center","pricing_note":"Pricing starts at $75 per user per month for the Contact Center. Additional options include the Attendant Console for $95 per user and Call Recording for $15 per user, with no setup fees or minimums.","pricing_url":"https://landistechnologies.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-07T14:56:21.027Z","secondary_categories":[],"short_description":"Landis Contact Center is a Microsoft Teams-certified tool that adds smart call routing, live dashboards, and AI-powered IVR to the Teams environment.","slug":"landis-contact-center","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/landis-contact-center","use_cases":["Advanced Call Routing: Using skills-based routing to match customers with a qualified support agent.","Performance Monitoring: Utilizing live wallboards and dashboards to track wait times and agent availability.","Quality Assurance and Coaching: Using live sentiment scoring and barge-in tools to provide assistance to agents.","Call Documentation and Compliance: Implementing always-on or on-demand call recording policies stored in Azure."],"website_url":"https://trylandiscontactcenter.com/"}