Landis Attendant Console for Microsoft Teams

Key Features

• One-Click Call Transfers

  Supports multiple transfer methods including safe transfer, consult transfer, chat consult, and direct transfer to voicemail.

• Teams Presence and Calendar

  Displays agent availability through live Teams presence and calendar integration.

• AI Assistance

  Supports automatic call summaries, parsing of callback details, and the use of external AI models.

• Contact Notes

  Allows users to save personal notes about callers or share synchronized notes with colleagues.

• Customizable Interface

  Supports a customizable layout with user-defined groups, favorites, and keyboard shortcuts.

• Multi-Call Management

  Allows operators to manage several calls simultaneously within one interface with visual and audible hold alerts.

Use Cases

• Receptionist Call Routing

  Handling inbound calls and using transfer options to route callers to the correct department or person.

• Agent Availability Tracking

  Checking Teams presence and calendars before transferring a call to determine if a teammate is available.

• Callback Management

  Using callback reminders and AI-generated summaries to provide context for follow-up calls.

• Call Queue Handling

  Managing calls from Teams call queues and updating agent status directly from the console.

Integrations

• Microsoft Teams
• Power Platform

FAQ

Does Landis Attendant Console work with all Teams calling setups?

Yes, it supports all Microsoft Teams call routing methods, including Direct Routing, Operator Connect, and Microsoft Calling Plans.

Can I use the tool without installing a desktop app?

Yes, the console is accessible via a browser at ac.landis.cloud, though the desktop app provides additional features like global keyboard shortcuts.

Is there a free trial available?

Yes, a free 30-day trial is available.

How is the software priced?

It uses a user-based pricing model, with volume discounts available for organizations with 25 or more users.