Landis Attendant Console for Microsoft Teams
Landis Attendant Console is designed for receptionists and telephony operators to handle calls within Microsoft Teams. It helps businesses manage agent availability and provides multiple transfer options.
At a glance
- Category
- Operations
- Best for
- Receptionists, Telephony operators, Business call handlers using Microsoft Teams
- Pricing
- Pricing is user-based with volume discounts available for organizations with 25 or more users. A free 30-day trial is available.
- Key use cases
- Receptionist Call Routing, Agent Availability Tracking, Callback Management, Call Queue Handling
- Integrations
- Microsoft Teams, Power Platform
- Official website
- trylandisattendantconsole.com
Landis Attendant Console is an interface for Microsoft Teams designed to help receptionists and operators handle incoming calls. The application allows users to manage multiple calls from a single window, which may reduce the need to switch between different applications.
The tool supports various Microsoft Teams call routing methods, including Direct Routing, Operator Connect, and Microsoft Calling Plans. It provides visibility into agent availability to help operators route calls more effectively.
Users can access the console via a web browser or a Windows desktop app. The desktop application includes additional capabilities such as Teams toast notification suppression and tel: link handling. Initial deployment requires a one-time admin consent.
Key Features
Supports multiple transfer methods including safe transfer, consult transfer, chat consult, and direct transfer to voicemail.
Displays agent availability through live Teams presence and calendar integration.
Supports automatic call summaries, parsing of callback details, and the use of external AI models.
Allows users to save personal notes about callers or share synchronized notes with colleagues.
Supports a customizable layout with user-defined groups, favorites, and keyboard shortcuts.
Allows operators to manage several calls simultaneously within one interface with visual and audible hold alerts.
Use Cases
Handling inbound calls and using transfer options to route callers to the correct department or person.
Checking Teams presence and calendars before transferring a call to determine if a teammate is available.
Using callback reminders and AI-generated summaries to provide context for follow-up calls.
Managing calls from Teams call queues and updating agent status directly from the console.
Best For
Integrations
Pricing
Pricing is user-based with volume discounts available for organizations with 25 or more users. A free 30-day trial is available.
FAQ
Yes, it supports all Microsoft Teams call routing methods, including Direct Routing, Operator Connect, and Microsoft Calling Plans.
Yes, the console is accessible via a browser at ac.landis.cloud, though the desktop app provides additional features like global keyboard shortcuts.
Yes, a free 30-day trial is available.
It uses a user-based pricing model, with volume discounts available for organizations with 25 or more users.
Source category: Operations
Source subcategory: Business Phone System
