AI TOOL PROFILE
KoalaFeedback: Product Feedback Management Software
- Productivity
- Survey and Feedback
- Software companies
- Product teams
- Product managers
- Small to medium-sized SaaS businesses
Pricing
Pricing starts with a free Starter plan. Paid options include a Growth plan at $29/month and a Business plan at $89/month (billed annually), with additional admins costing $18/month per user.
At a glance
- Best for
- Software companies, Product teams, Product managers, Small to medium-sized SaaS businesses
- Key use cases
- Feature Request Prioritization, Bug Report Management, Product Transparency, Internal Team Collaboration
- Official website
- Visit KoalaFeedback official website
How AI is used
KoalaFeedback is a tool designed to help product teams centralize feature requests and bug reports. It provides a portal where users can submit ideas and vote on requests from others.
The software supports the organization of feedback into dedicated boards and allows teams to track the status of requests from submission to completion.
Beyond collection, the tool includes a public roadmap feature that may help manage user expectations by showing what is planned or currently in progress. Teams can also customize the portal's branding and use their own domain to maintain a professional look.
Buyers should review the plan tiers, as features such as custom domains, file uploads, and AI-powered moderation are available in the paid Growth and Business plans.
Key Features
Feedback Portals
A central hub where users can submit feature requests and bug reports.
User Voting and Comments
Allows users to upvote popular requests and provide additional context through discussions.
Public Roadmap Visualization
A shared view that communicates the product direction and the status of planned features.
Post Deduplication
Helps identify and merge similar submissions to keep feedback boards organized.
Customizable Statuses
Labels that track the stage of a request, such as 'Under Review' or 'Shipped'.
Custom Domain Hosting
Supports hosting the feedback portal on a company's own subdomain.
AI Auto-moderation
Utilizes AI to help moderate posts and comments for teams on the Business plan.
Use Cases
Feature Request Prioritization
Collecting user ideas in a portal and using upvotes to help determine which features to build next.
Bug Report Management
Using a dedicated board for bug reports to track issues and reduce duplicate submissions.
Product Transparency
Sharing a public roadmap to show users which items are planned or in progress.
Internal Team Collaboration
Inviting team members to discuss feedback posts and assign related tasks within the platform.
FAQ
What is the difference between the Growth and Business plans?
- The Growth plan offers unlimited boards and 6 statuses, while the Business plan provides unlimited statuses, priority support, and advanced AI features for auto-moderation.
Does KoalaFeedback have a free version?
- Yes, there is a free Starter plan that includes 3 boards and 5 statuses.
Can I use my own domain for the feedback portal?
- Custom domain hosting is available for users on the Growth and Business paid plans.
Source category: Productivity
Source subcategory: Survey & Feedback
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