AI TOOL PROFILE
Knowlarity Cloud Telephony and IVR Software
- Operations
- Business Phone System
- Small Businesses
- Mid-Market Companies
- Enterprise Organizations
- Call Center Operations
Pricing
Pricing varies by product; Cloud Contact Center plans start around Rs 1999 per month, while Toll-Free and Virtual Number plans are available as annual subscriptions starting at Rs 21,000 and Rs 34,200 respectively.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Organizations, Call Center Operations
- Key use cases
- Customer Support Management, Lead Generation and Tracking, Automated Customer Outreach, Remote Team Communication
- Integrations
- CRM integration
- Official website
- Visit knowlarity official website
How AI is used
Knowlarity is a cloud telephony platform designed to handle business communications via browser-based access. It provides a suite of voice, messaging, and video tools, including virtual numbers and IVR, to help businesses organize how they receive and make calls.
The tool is designed for a wide range of users, from small business startups to large enterprise organizations. It supports workflows such as automated outbound calling, lead management, and the use of toll-free numbers to establish a brand presence.
Beyond basic calling, Knowlarity includes AI-driven features like speech analytics and voicebots to help companies analyze customer interactions. Buyers should confirm which specific pricing plan aligns with their agent count and whether they require customized deployment options for their industry.
Because the platform offers various options—from WhatsApp Business API to number masking—buyers should determine which specific communication channels are necessary for their current operations.
Key Features
Virtual Number Solution
Supports the use of virtual numbers with call forwarding and number masking capabilities.
IVR Solution
Provides multi-level interactive voice response menus to direct customers to the appropriate department.
Cloud Contact Center
A unified platform designed to track, monitor, and analyze business calls in real time.
AI Speech Analytics
Uses AI to transcribe and analyze calls across multiple languages to extract insights.
Automated Outbound Calling
Supports broadcasting information to customers via automated outbound voice calls.
WhatsApp Business API
Integrates WhatsApp to help enterprises handle sales and support communications.
Softphone with WebRTC & MPLS
Supports internet-based calling through a softphone interface.
Use Cases
Customer Support Management
Using IVR and cloud contact center tools to route incoming support calls to agents.
Lead Generation and Tracking
Implementing virtual numbers and call tracking to monitor marketing ROI and manage sales leads.
Automated Customer Outreach
Using automated outbound dialers (OBD) and promotional SMS for customer campaigns.
Remote Team Communication
Using click-to-call and softphone solutions to help employees manage business calls from home.
Integrations
- CRM integration
FAQ
What is Knowlarity used for?
- Knowlarity is used to manage business communications through cloud-based tools like virtual numbers, IVR, toll-free numbers, and AI-powered voicebots.
Does Knowlarity offer a free trial?
- Yes, the provided evidence indicates that a free trial option is available.
Who is the target audience for Knowlarity?
- It is designed for a wide range of organizations, including small businesses, startups, mid-market companies, and large enterprises.
What are the pricing options for Knowlarity?
- Pricing depends on the service: Cloud Contact Center plans start from Rs 1999/monthly, while Toll-Free and Virtual Number plans are billed annually.
Source category: Operations
Source subcategory: Business Phone System
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