InvGate Review: IT Asset and Service Management Software
InvGate helps IT teams manage hardware and software assets and organize service requests. It is designed for organizations that need to align multiple departments under a single service portal.
At a glance
- Category
- Operations
- Best for
- Mid-market companies, Enterprise organizations, IT departments managing large asset inventories, Organizations needing a unified service catalog for multiple departments
- Pricing
- Pricing starts at $17 per agent per month for the Starter plan, and $40 per agent per month for the Pro plan. A 30-day free trial is available; evidence indicates no credit card is required.
- Key use cases
- Asset Inventory Management, IT Spend Optimization, Service Operation Organization, IT Governance Implementation
- Integrations
- Microsoft Teams, Azure AD, Microsoft Active Directory, Okta, Zapier
- Official website
- invgate.com/
InvGate is an IT management platform that combines asset management (ITAM) and service management (ITSM). It is designed for organizations that need to track their digital footprint and organize IT support workflows.
The software supports ticket management, knowledge bases, and asset lifecycles. It includes a no-code workflow builder, which may help users adjust processes without needing external consultants. The platform also features an AI Hub designed to support agents with ticket summarization and solution recommendations.
Buyers should confirm pricing tiers, as certain automation and security features are reserved for the Pro and Enterprise plans. It is also important to verify if the native integrations provided align with your current tech stack.
Key Features
Tools for tracking and controlling IT assets throughout their lifecycle.
A ticketing system for managing requests and a repository for knowledge articles to support self-resolution.
A portal where end-users can manage their own requests and seek assistance.
A builder used to design and automate IT processes with tasks and forms.
Tools for ticket summarization, sentiment analysis, and virtual service agents.
Capabilities to define and track response targets and SLAs to prioritize issues.
Use Cases
Establishing visibility and control over the organization's IT asset inventory.
Using asset tracking to help identify and reduce unnecessary IT costs.
Centralizing internal requests from various departments into a single service desk platform.
Applying structured policies and tracking regulatory requirements to help reduce operational risk.
Best For
Integrations
Pricing
Pricing starts at $17 per agent per month for the Starter plan, and $40 per agent per month for the Pro plan. A 30-day free trial is available; evidence indicates no credit card is required.
FAQ
The Starter plan provides basic ticketing and portals, while the Pro plan adds the no-code workflow designer, ESM templates, and enhanced support.
Yes, InvGate provides a 30-day free trial.
It uses an AI Hub that can summarize tickets, analyze sentiment, and provide solution recommendations to agents.
The platform is designed for mid-market and enterprise companies requiring structured IT service and asset management.
Source category: Operations
Source subcategory: IT Asset Management
