AI TOOL PROFILE
InvGate Review: IT Asset and Service Management Software
- Operations
- IT Asset Management
- Mid-market companies
- Enterprise organizations
- IT departments managing large asset inventories
- Organizations needing a unified service catalog for multiple departments
Pricing
Pricing starts at $17 per agent per month for the Starter plan, and $40 per agent per month for the Pro plan. A 30-day free trial is available; evidence indicates no credit card is required.
At a glance
- Best for
- Mid-market companies, Enterprise organizations, IT departments managing large asset inventories, Organizations needing a unified service catalog for multiple departments
- Key use cases
- Asset Inventory Management, IT Spend Optimization, Service Operation Organization, IT Governance Implementation
- Integrations
- Microsoft Teams, Azure AD, Microsoft Active Directory, Okta, Zapier
- Official website
- Visit invgate assets official website
How AI is used
InvGate is an IT management platform that combines asset management (ITAM) and service management (ITSM). It is designed for organizations that need to track their digital footprint and organize IT support workflows.
The software supports ticket management, knowledge bases, and asset lifecycles. It includes a no-code workflow builder, which may help users adjust processes without needing external consultants. The platform also features an AI Hub designed to support agents with ticket summarization and solution recommendations.
Buyers should confirm pricing tiers, as certain automation and security features are reserved for the Pro and Enterprise plans. It is also important to verify if the native integrations provided align with your current tech stack.
Key Features
Asset Lifecycle Management
Tools for tracking and controlling IT assets throughout their lifecycle.
Ticket and Knowledge Management
A ticketing system for managing requests and a repository for knowledge articles to support self-resolution.
Self-Service Portal
A portal where end-users can manage their own requests and seek assistance.
No-Code Workflow Designer
A builder used to design and automate IT processes with tasks and forms.
AI Hub
Tools for ticket summarization, sentiment analysis, and virtual service agents.
Service Level Management
Capabilities to define and track response targets and SLAs to prioritize issues.
Use Cases
Asset Inventory Management
Establishing visibility and control over the organization's IT asset inventory.
IT Spend Optimization
Using asset tracking to help identify and reduce unnecessary IT costs.
Service Operation Organization
Centralizing internal requests from various departments into a single service desk platform.
IT Governance Implementation
Applying structured policies and tracking regulatory requirements to help reduce operational risk.
Integrations
- Microsoft Teams
- Azure AD
- Microsoft Active Directory
- Okta
- Zapier
- Jira
- FileWave
- Lansweeper
- Slack
- Google Suite
- Salesforce
FAQ
What is the difference between a Starter and Pro plan in InvGate?
- The Starter plan provides basic ticketing and portals, while the Pro plan adds the no-code workflow designer, ESM templates, and enhanced support.
Does InvGate offer a free trial?
- Yes, InvGate provides a 30-day free trial.
How does InvGate handle AI in its platform?
- It uses an AI Hub that can summarize tickets, analyze sentiment, and provide solution recommendations to agents.
Who is InvGate's software designed for?
- The platform is designed for mid-market and enterprise companies requiring structured IT service and asset management.
Source category: Operations
Source subcategory: IT Asset Management
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