AI TOOL PROFILE
Cireson: Microsoft ITSM & Helpdesk Software
- Operations
- IT Asset Management
- Microsoft 365 users
- IT service management teams
- Organizations using Microsoft System Center Service Manager
- Mid-market companies
- Enterprise companies
Pricing
Tikit offers a 14-day free trial. The Service Manager Portal uses perpetual licensing based on user tiers, ranging from SMB (1-500 users) to Enterprise (10,001+ users).
At a glance
- Best for
- Microsoft 365 users, IT service management teams, Organizations using Microsoft System Center Service Manager, Mid-market companies, Enterprise companies
- Key use cases
- Teams-Based Ticketing, AI Ticket Deflection, Cross-Departmental Support, SCSM Interface Management
- Integrations
- Microsoft Teams, Microsoft Entra, Microsoft Intune, Power Automate, Power BI
- Official website
- Visit cireson asset management official website
How AI is used
Cireson offers IT Service Management tools for organizations using Microsoft technology. The primary offerings include Tikit, a service desk that integrates into Microsoft Teams, and the Service Manager Portal, which provides a web-based interface for Microsoft System Center Service Manager (SCSM).
The software is designed for IT departments and other operational teams, such as HR or Facilities, to manage tickets, assets, and service catalogs. Through integration with Microsoft 365, it supports ticket creation from chat and uses AI-driven self-service to help handle routine inquiries.
Buyers should confirm if their infrastructure relies on Microsoft 365 or SCSM, as the tools are purpose-built for these environments. Licensing for the Service Manager Portal is based on user tiers relative to organization size.
Key Features
Tikit Service Desk
A service desk that integrates with Microsoft Teams, supporting ticket creation by right-clicking messages in chat.
AI-Driven Service Catalog
Uses OpenAI on Azure to provide a conversational interface for users to submit requests and access knowledge base answers.
Service Manager Portal (SMP)
Provides a web portal and management apps for users of Microsoft System Center Service Manager.
ITIL-Aligned Workflows
Supports standardized processes for managing incidents, changes, and service requests.
Multi-Department Support
Allows departments such as HR, Accounting, and DevOps to operate dedicated service desks.
Custom Forms and SLAs
Supports the creation of custom intake forms and the integration of Service Level Agreements into the ticket lifecycle.
Use Cases
Teams-Based Ticketing
Converting Microsoft Teams conversations into tracked support tickets.
AI Ticket Deflection
Using a virtual agent and AI-powered catalog to provide answers to common user questions.
Cross-Departmental Support
Setting up separate support channels for non-IT teams such as Facilities or HR.
SCSM Interface Management
Providing a web-based portal for analysts and administrators to manage Microsoft System Center Service Manager.
Integrations
- Microsoft Teams
- Microsoft Entra
- Microsoft Intune
- Power Automate
- Power BI
- Azure DevOps
- Azure Logic Apps
- Microsoft Outlook
FAQ
What is Tikit by Cireson?
- Tikit is a service desk built to integrate with Microsoft Teams, allowing users to create and manage tickets within the Teams interface.
Does Cireson support non-IT departments?
- Yes, it is designed for multi-department use, including teams such as HR, Accounting, Facilities, and DevOps.
How is Cireson Service Manager Portal priced?
- The Service Manager Portal uses perpetual licensing based on user tiers, from SMB (1-500 users) up to Enterprise (10,001+ users).
Source category: Operations
Source subcategory: IT Asset Management
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