AI TOOL PROFILE
GoTo Connect: Cloud Business Phone System
- Operations
- Business Phone System
- Small businesses
- Mid-market companies
- Distributed teams
- Healthcare clinics
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Distributed teams, Healthcare clinics
- Key use cases
- Remote Team Communication, Patient Engagement, Inbound Call Routing, Post-Call Analysis
- Integrations
- Microsoft Teams
- Official website
- Visit GoTo Connect official website
How AI is used
GoTo Connect is a cloud-based communications platform designed to consolidate business telephony, messaging, and customer experience tools. It offers a variety of phone system features, including virtual fax, toll-free numbers, and softphone apps, which support staff working from an office or remotely.
The platform is designed for various business sizes and includes industry-specific versions for sectors such as healthcare, retail, and manufacturing. For clinics, there is a dedicated version geared toward secure patient engagement.
Beyond standard calling, the system includes AI tools through an AI Receptionist add-on. This component supports call summaries, monitoring customer sentiment, and tracking common topics across voice and digital channels.
Buyers should confirm their specific needs for contact center features or AI capabilities, as these are organized into different offerings such as GoTo Connect CX and GoTo Connect Contact Center.
Key Features
Cloud Phone System
Provides softphone capabilities, VoIP calling apps, and virtual voicemail.
Business Messaging
Supports SMS messaging and omnichannel communication including email, chat, and WhatsApp in the contact center version.
AI Receptionist Add-on
Designed to automate tasks across digital and voice channels and provide AI-powered call summaries.
Call Management Tools
Includes custom auto attendants, call transferring, and phone number extensions.
Sentiment Analysis
Captures and tracks customer sentiment across phone calls, texts, and social media.
International Calling
Supports dialing and conference call bridging for global communication.
Use Cases
Remote Team Communication
Using softphones and VoIP apps to manage business calls from home or on the go.
Patient Engagement
Using the healthcare-specific platform to connect with patients via text or phone calls.
Inbound Call Routing
Setting up auto attendants and call transferring to direct customers to the right department.
Post-Call Analysis
Using AI-generated summaries and topic monitoring to review customer interactions.
Integrations
- Microsoft Teams
FAQ
What is GoTo Connect?
- GoTo Connect is a cloud communications platform that provides a business phone system with softphone, SMS, and messaging capabilities.
Does GoTo Connect offer AI features?
- Yes, it offers an AI Receptionist add-on that can generate call summaries, perform sentiment analysis, and monitor common topics.
Is GoTo Connect suitable for healthcare providers?
- Yes, there is a dedicated GoTo Connect for Healthcare product designed as a secure patient engagement platform for clinics.
How long does it take to set up GoTo Connect?
- According to the vendor, implementation may be completed in as little as one day.
Source category: Operations
Source subcategory: Business Phone System
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