AI TOOL PROFILE
Glassix: AI Contact Center Software
- Customer Support
- Contact Center
- Customer support teams
- Small businesses
- Mid-market companies
- Enterprise companies
Pricing
Plans start at $49 per user per month for the Starter tier, with a Growth plan available at $130 per user per month. Annual subscriptions may offer a discount of up to 20%.
At a glance
- Best for
- Customer support teams, Small businesses, Mid-market companies, Enterprise companies
- Key use cases
- 24/7 Automated Support, Omnichannel Inquiry Management, Scaling Support Volume, Enterprise Integration Workflows
- Integrations
- REST API, WhatsApp, Facebook Messenger, Instagram, Viber
- Official website
- Visit glassix official website
How AI is used
Glassix is a contact center platform designed to unify customer communications across various digital channels and voice. It utilizes AI agents to handle end-to-end resolutions and includes tools for AI-human co-handling, which allows staff to intervene in conversations as needed.
The software is intended for a range of business sizes, from small e-commerce operations to large enterprises in sectors such as hospitality, automotive, and fintech. It focuses on providing 24/7 availability through automation.
Buyers should confirm that full AI capabilities and advanced reporting are tiered, with more comprehensive tools available in the Growth and Enterprise plans. The platform includes a REST API for backend control.
Key Features
Omnichannel Messaging
Centralizes communications from email, web chat, and social messaging platforms like WhatsApp and Facebook.
CrystalVoice AI-Human Co-Handling
Supports a workflow where AI and human agents manage voice and messaging interactions.
Vibe-Coding Integrations
Supports building integrations by describing desired outcomes in natural language rather than using traditional coding.
AI Agents
Autonomous agents designed to resolve customer inquiries across different channels.
Copilot Assistance
Provides operational insights and optimization tools for support management.
Quality Assurance
Includes tools for monitoring the quality of customer interactions.
Use Cases
24/7 Automated Support
Using AI agents to provide responses and resolve issues in multiple languages outside of business hours.
Omnichannel Inquiry Management
Managing customer tickets and conversations from various social and web sources in a unified inbox.
Scaling Support Volume
Handling peak traffic volumes through AI automation to maintain response times.
Enterprise Integration Workflows
Connecting the contact center to CRM and ticketing systems via intent-based integrations.
Integrations
- REST API
- Facebook Messenger
- Viber
- Apple Messages
- Google Business
FAQ
Does Glassix offer a free trial?
- Yes, Glassix provides a 30-day free trial.
Which plan should I choose for advanced AI features?
- While the Starter plan offers basic automation, advanced chatbots and enhanced AI capabilities are available in the Growth and Enterprise plans.
Is Glassix compliant with data privacy regulations?
- Yes, the platform is designed to be compliant with GDPR and SOC 2 standards.
Source category: Customer Support
Source subcategory: Contact Center
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