Glassix: AI Contact Center Software
Glassix helps customer support teams automate inquiry resolution across multiple digital channels. It is designed for businesses that want to support higher conversation volumes without increasing headcount.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Small businesses, Mid-market companies, Enterprise companies
- Pricing
- Plans start at $49 per user per month for the Starter tier, with a Growth plan available at $130 per user per month. Annual subscriptions may offer a discount of up to 20%.
- Key use cases
- 24/7 Automated Support, Omnichannel Inquiry Management, Scaling Support Volume, Enterprise Integration Workflows
- Integrations
- REST API, WhatsApp, Facebook Messenger, Instagram, Viber
- Official website
- glassix.com
Glassix is a contact center platform designed to unify customer communications across various digital channels and voice. It utilizes AI agents to handle end-to-end resolutions and includes tools for AI-human co-handling, which allows staff to intervene in conversations as needed.
The software is intended for a range of business sizes, from small e-commerce operations to large enterprises in sectors such as hospitality, automotive, and fintech. It focuses on providing 24/7 availability through automation.
Buyers should confirm that full AI capabilities and advanced reporting are tiered, with more comprehensive tools available in the Growth and Enterprise plans. The platform includes a REST API for backend control.
Key Features
Centralizes communications from email, web chat, and social messaging platforms like WhatsApp and Facebook.
Supports a workflow where AI and human agents manage voice and messaging interactions.
Supports building integrations by describing desired outcomes in natural language rather than using traditional coding.
Autonomous agents designed to resolve customer inquiries across different channels.
Provides operational insights and optimization tools for support management.
Includes tools for monitoring the quality of customer interactions.
Use Cases
Using AI agents to provide responses and resolve issues in multiple languages outside of business hours.
Managing customer tickets and conversations from various social and web sources in a unified inbox.
Handling peak traffic volumes through AI automation to maintain response times.
Connecting the contact center to CRM and ticketing systems via intent-based integrations.
Best For
Integrations
Pricing
Plans start at $49 per user per month for the Starter tier, with a Growth plan available at $130 per user per month. Annual subscriptions may offer a discount of up to 20%.
FAQ
Yes, Glassix provides a 30-day free trial.
While the Starter plan offers basic automation, advanced chatbots and enhanced AI capabilities are available in the Growth and Enterprise plans.
Yes, the platform is designed to be compliant with GDPR and SOC 2 standards.
Source category: Customer Support
Source subcategory: Contact Center
