{"best_for":["Customer support teams","Small businesses","Mid-market companies","Enterprise companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/glassix","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/glassix.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-023.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: glassix (https://aitoolsforbusiness.ai/glassix)"},"features":["Omnichannel Messaging: Centralizes communications from email, web chat, and social messaging platforms like WhatsApp and Facebook.","CrystalVoice AI-Human Co-Handling: Supports a workflow where AI and human agents manage voice and messaging interactions.","Vibe-Coding Integrations: Supports building integrations by describing desired outcomes in natural language rather than using traditional coding.","AI Agents: Autonomous agents designed to resolve customer inquiries across different channels.","Copilot Assistance: Provides operational insights and optimization tools for support management.","Quality Assurance: Includes tools for monitoring the quality of customer interactions."],"freshness_status":"fresh","name":"glassix","pricing_note":"Plans start at $49 per user per month for the Starter tier, with a Growth plan available at $130 per user per month. Annual subscriptions may offer a discount of up to 20%.","pricing_url":"https://glassix.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T02:58:01.134Z","secondary_categories":[],"short_description":"Glassix is an AI-native contact center platform that provides omnichannel messaging, voice capabilities, and AI agents for customer support.","slug":"glassix","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/glassix","use_cases":["24/7 Automated Support: Using AI agents to provide responses and resolve issues in multiple languages outside of business hours.","Omnichannel Inquiry Management: Managing customer tickets and conversations from various social and web sources in a unified inbox.","Scaling Support Volume: Handling peak traffic volumes through AI automation to maintain response times.","Enterprise Integration Workflows: Connecting the contact center to CRM and ticketing systems via intent-based integrations."],"website_url":"https://glassix.com/"}