GetFeedback: Customer Experience Platform
GetFeedback helps product and operations teams collect and analyze customer feedback. It is designed for businesses needing a mix of in-the-moment digital feedback and long-term relational metrics.
At a glance
- Category
- Browse Marketing tools
- Best for
- Product teams, Operations managers, Businesses requiring HIPAA-compliant feedback tools
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Digital Experience Optimization, Customer Satisfaction Tracking, CRM Enrichment
- Integrations
- Salesforce, Open API
- Official website
- Visit GetFeedback official website
GetFeedback is a customer experience (CX) platform designed to capture user feedback through digital channels. It provides tools for collecting data via website and app surveys, which may help businesses identify customer issues and analyze user pain points.
The software is geared toward teams in product and operations. It distinguishes between in-the-moment digital feedback, such as passive buttons, and broader transactional feedback used to track customer satisfaction over time.
Buyers should be aware that the platform is transitioning toward SurveyMonkey Enterprise. While GetFeedback Digital remains supported, GetFeedback Direct is scheduled to close on December 31, 2026, meaning users of those relational survey tools will need to migrate.
Prospective users should confirm if their specific integration needs are met by the available connectors and determine if the transition timeline to SurveyMonkey Enterprise aligns with their operations.
Key Features
Website and App Survey Collection
Tools for gathering feedback directly from users on digital platforms.
AI Analysis Suite
A toolset designed to help users pinpoint specific areas for improvement based on feedback.
Passive Feedback Buttons
Buttons placed on digital channels to capture in-the-moment user sentiment.
In-app Micro-surveys
Short, targeted surveys delivered within an application to support user experience optimization.
CX Metrics Tracking
Supports the collection and aggregation of NPS, CSAT, and CES metrics.
Custom Dashboards
Visual reporting tools for tracking and sharing customer feedback insights.
Use Cases
Digital Experience Optimization
Using passive buttons and micro-surveys to identify and resolve friction points on a website or app.
Customer Satisfaction Tracking
Gathering relational and transactional feedback using NPS, CSAT, and CES metrics across the customer journey.
CRM Enrichment
Using the Salesforce integration to trigger surveys and add customer feedback into CRM records.
Best For
- Product teams
- Operations managers
- Businesses requiring HIPAA-compliant feedback tools
Integrations
- Salesforce
- Open API
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
What is the difference between GetFeedback Digital and GetFeedback Direct?
- GetFeedback Digital focuses on in-the-moment feedback on websites and apps using passive buttons and micro-surveys. GetFeedback Direct is used for relational and transactional feedback across the customer journey using metrics like NPS and CSAT.
Is GetFeedback still available?
- GetFeedback Digital will continue to be supported. However, GetFeedback Direct is scheduled to close on December 31, 2026, and users are encouraged to move to SurveyMonkey Enterprise.
How does the platform integrate with other business tools?
- The platform supports over 200 integrations, including a Salesforce integration that can trigger surveys and enrich CRM data with customer feedback.
Source category: Marketing
Source subcategory: Survey & Feedback
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Categories
Software Type
How AI is used
GetFeedback is a customer experience platform that collects feedback via website and app surveys. It supports workflows for in-the-moment digital feedback and long-term CX metrics. Buyers should note that GetFeedback Direct is closing in late 2026, requiring a transition to SurveyMonkey Enterprise.
Pros & Cons
Pros
- Offers various feedback methods, including passive buttons and formal surveys
- Includes an AI analysis suite to help interpret feedback data
- Broad integration ecosystem with over 200 third-party tools
- HIPAA-compliant experience available for healthcare organizations
Cons
- GetFeedback Direct will be discontinued on December 31, 2026
- Transition to SurveyMonkey Enterprise typically takes around 90 days
- Data migration for non-U.S. customers may require a manual rebuild of priority surveys
