AI TOOL PROFILE
fuze contact center | Cloud Communication Software
- Customer Support
- Contact Center
- Enterprise companies
- CX leaders
- Contact center agents
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, CX leaders, Contact center agents
- Key use cases
- Omnichannel Inquiry Management, Agent Support, Collaborative Communication
- Integrations
- Microsoft Teams
- Official website
- Visit fuze contact center official website
How AI is used
fuze contact center is a unified cloud communication platform designed for enterprises. It combines call center functionality, a business phone system, and video conferencing into a single environment to help manage customer interactions.
The software is intended for CX leaders, contact center agents, and customer-facing teams in industries such as healthcare, financial services, retail, and education. It supports omnichannel routing, allowing teams to handle inquiries via voice, chat, email, SMS, RCS, and video.
Buyers should be aware that the Fuze platform is being retired on December 31, 2025. Existing users and potential buyers are being directed to migrate to the 8x8 platform to avoid service disruptions.
Key Features
Omnichannel Routing
Supports routing of customer interactions across voice, chat, email, SMS, RCS, video, and social channels.
AI Agent Assistance
Provides agents with AI-driven guidance and support within their workspace.
Unified Communications
Combines calling, messaging, and meeting capabilities in one suite.
Video Conferencing
Supports web conferencing and visual collaboration for teams and customers.
Microsoft Teams Integration
Connects communication capabilities and contact center tools with Microsoft Teams.
Use Cases
Omnichannel Inquiry Management
Handling customer requests across various digital and voice channels from a unified workspace.
Agent Support
Using AI-powered assistance to help contact center agents manage operations.
Collaborative Communication
Integrating cloud telephony and video conferencing with Microsoft Teams for internal and external collaboration.
Integrations
- Microsoft Teams
FAQ
What is fuze contact center?
- It is a unified cloud communication platform for enterprises that includes a call center, phone system, and video conferencing.
Who is fuze contact center designed for?
- It is designed for enterprise companies, specifically CX leaders and customer-facing teams.
What happens to the Fuze platform in 2025?
- The Fuze platform will be permanently retired on December 31, 2025, and users are required to migrate to the 8x8 platform.
Source category: Customer Support
Source subcategory: Contact Center
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