{"best_for":["Enterprise companies","CX leaders","Contact center agents"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/fuze-contact-center","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/fuze-contact-center.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-022.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: fuze contact center (https://aitoolsforbusiness.ai/fuze-contact-center)"},"features":["Omnichannel Routing: Supports routing of customer interactions across voice, chat, email, SMS, RCS, video, and social channels.","AI Agent Assistance: Provides agents with AI-driven guidance and support within their workspace.","Unified Communications: Combines calling, messaging, and meeting capabilities in one suite.","Video Conferencing: Supports web conferencing and visual collaboration for teams and customers.","Microsoft Teams Integration: Connects communication capabilities and contact center tools with Microsoft Teams."],"freshness_status":"fresh","name":"fuze contact center","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.8x8.com/products/plans-and-pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T15:36:21.117Z","secondary_categories":[],"short_description":"fuze contact center provides unified cloud communications, including call center tools and video conferencing, for enterprises.","slug":"fuze-contact-center","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/fuze-contact-center","use_cases":["Omnichannel Inquiry Management: Handling customer requests across various digital and voice channels from a unified workspace.","Agent Support: Using AI-powered assistance to help contact center agents manage operations.","Collaborative Communication: Integrating cloud telephony and video conferencing with Microsoft Teams for internal and external collaboration."],"website_url":"https://www.8x8.com/fuze"}