AI TOOL PROFILE
DirectSuggest: Employee Suggestion Box Software
- Operations
- Employee Engagement
- Small businesses
- Mid-market companies
- Enterprise companies
- Organizations with distributed locations
Pricing
Pricing is based on a per-employee monthly rate: $0.50 for the Employee Plan and $1.50 for the +Customers Plan. The service is free for companies with 50 employees or less, and a 30-day free trial is available.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Organizations with distributed locations
- Key use cases
- Employee Idea Collection, Customer Insight Gathering, Automated Feedback Routing, Idea Validation
- Integrations
- CSV import
- Official website
- Visit directsuggest official website
How AI is used
DirectSuggest is a digital suggestion box designed to help organizations capture ideas from employees and customers. The platform allows users to collaborate on suggestions through voting and commenting, which may help a company identify high-value ideas.
The tool is a Progressive Web App (PWA), allowing users to add the application to their device via a browser without an app store download. It uses AI to route suggestions to designated "Gatekeepers" based on the category and location of the submission.
For administrators, the setup process supports importing employee data, categories, and locations using CSV files. The platform includes different user roles, such as Administrators, Gatekeepers, Staff, and Customers, to manage how feedback is reviewed.
Buyers should confirm whether their organizational structure aligns with the category and location-based routing system and whether they require a customer-facing feedback channel, which is available on a separate pricing tier.
Key Features
AI Suggestion Routing
Directs suggestions to decision-makers based on defined categories and locations.
Collaborative Feedback
Supports voting and commenting on suggestions to help refine ideas.
Progressive Web App (PWA)
Users can add the application to their device through a browser for access without an app store download.
CSV Data Import
Supports the use of Excel CSV templates to import employee databases, category lists, and location data.
Role-Based Access
Provides roles for Administrators, Gatekeepers, Staff, and Customers to manage the suggestion workflow.
Customer Feedback Channel
Provides a page where external customers and clients can submit and vote on suggestions.
Use Cases
Employee Idea Collection
Staff can submit front-line improvement ideas from any device to share hands-on experience with management.
Customer Insight Gathering
Organizations can provide a digital portal for customers to share suggestions and collaborate with other clients.
Automated Feedback Routing
Decision-makers can receive suggestions routed based on their specific department or regional area.
Idea Validation
Use of voting and commenting to identify which suggestions have internal support before implementation.
Integrations
- CSV import
FAQ
How much does DirectSuggest cost?
- The Employee Plan is $0.50 per employee per month, and the +Customers Plan is $1.50 per employee per month. It is free for companies with 50 employees or less.
Do I need to download an app from the store to use DirectSuggest?
- No, DirectSuggest is a Progressive Web App (PWA) that can be added to any device directly through a web browser.
How are suggestions sent to the right managers?
- The software uses AI to route suggestions based on category and location/region, sending them to the assigned Gatekeepers for those areas.
Is there a trial period available?
- Yes, DirectSuggest offers a free 30-day trial with no contract required.
Source category: Operations
Source subcategory: Employee Engagement
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