11Sight Review: AI Customer Engagement for Automotive
11Sight helps automotive dealerships and service centers automate routine calls and appointment scheduling. It is designed for teams looking to reduce hold times and provide 24/7 customer interaction.
At a glance
- Category
- Other
- Best for
- Auto repair shops, Automotive dealerships, Hospitality businesses, Revenue teams
- Pricing
- Plans start at $60/month for the Starter tier, with a Premium plan at $100/month and custom pricing for Enterprise. A 20% discount is available for yearly billing.
- Key use cases
- Automated Service Scheduling, Lead Qualification, Proactive Customer Outreach, Virtual Showroom Experience
- Integrations
- CRM, DMS, Hubspot
- Official website
- 11sight.com
11Sight is an AI-powered customer engagement platform providing voice agents for the automotive and hospitality industries. The software includes AI agents designed to handle specific business functions, such as booking service appointments, qualifying sales leads, and managing outbound reminders.
Beyond AI agents, the platform includes a communication layer that supports browser-based and mobile video calls. This allows businesses to transition a customer from an AI interaction to a human representative without requiring the customer to download a separate app.
The tool is designed for auto repair shops and dealerships managing repetitive inquiries. It supports integration with CRM and DMS systems to help keep customer records and calendars updated.
Buyers should confirm the specific integration capabilities for their existing DMS and evaluate whether the different plan tiers provide the necessary campaign tracking and support levels for their operation size.
Key Features
Handles service appointment booking, cancellations, and rescheduling.
Manages common inbound inquiries and forwards calls to the appropriate department.
Engages website visitors to answer inventory questions and qualify leads.
Sends proactive reminders, recall notices, and vehicle service alerts.
Provides e-line URLs that allow customers to start video calls via a browser without downloads.
Supports call routing, simultaneous ringing, and one-click transfers to human agents.
Connects with dealership management systems to log call details and sync appointments.
Use Cases
Using the Service Agent to book or reschedule vehicle maintenance appointments 24/7.
Deploying the Sales Agent on a website to answer inventory questions and qualify prospects before handing them to a human rep.
Using the Outbound Agent to manage recall notices and service reminders.
Using browser-based video calls for virtual vehicle walk-arounds and trade-in appraisals.
Best For
Integrations
Pricing
Plans start at $60/month for the Starter tier, with a Premium plan at $100/month and custom pricing for Enterprise. A 20% discount is available for yearly billing.
FAQ
It provides AI voice agents that can book service appointments, qualify sales leads, and handle common front-desk inquiries 24/7.
Yes, it is designed to integrate with CRM and DMS systems to sync appointments and log customer data.
11Sight offers a 14-day free trial to allow businesses to test the platform.
No, 11Sight uses e-lines (URLs) that allow customers to start video calls directly in their web browser.
Source category: Other
Source subcategory: AI Chatbot
