AI TOOL PROFILE
Call Center Dialer: Auto and Predictive Dialing Software
- Sales
- Contact Center
- Single users
- Small business sales teams
- Enterprise call centers
- Remote sales representatives
- Real estate agents
- Car dealerships
Pricing
Plans start at $79 per user monthly for the Auto Dialer and $99 per user monthly for the Predictive Dialer. A 15-day free trial is available with no contracts.
At a glance
- Best for
- Single users, Small business sales teams, Enterprise call centers, Remote sales representatives, Real estate agents
- Key use cases
- Real Estate Prospecting, Field Sales Outbound, Remote Employee Management, High-Security Environments, Lead Segmentation
- Integrations
- Zapier, Open API, CSV import
- Official website
- Visit call center dialer official website
How AI is used
Call Center Dialer is a cloud-based platform designed for outbound calling. It supports both automatic and predictive dialing, which is designed to connect agents with live calls by dialing multiple numbers simultaneously. The system supports various devices, meaning users may make calls from a cell phone, landline, or desktop.
The tool is intended for a range of users, from single-seat operators and small businesses to enterprise call centers. It includes features for managing leads, tracking agent performance, and handling business texting to help teams manage their sales cycle.
Buyers should note that while the software provides a flat monthly fee per user, additional costs apply for specific services such as call recording, toll-free calls, and AI voice cloning. Users should also verify registration requirements for SMS campaigns through The Campaign Registry.
Key Features
Predictive Dialing
Dials multiple contacts at once and connects the agent to the first person who answers.
Multi-Device Support
Supports auto-dialing using mobile phones, VOIP, landlines, or desktops.
Mimic AI Voice Cloning
Uses text-to-speech technology to replicate a user's voice for personalized voicemails.
Call Tracking and Analytics
Tracks calls by geographic location, lead source, time of day, and agent performance.
Two-Way Business Texting
Supports sending and receiving text messages, including mass texting and auto-responders.
Role-Based Access Control
Allows administrators to assign roles to employees to control feature access.
Voicemail to Email
Transcribes voicemails and forwards them to a specified email address as an MP3 file.
Use Cases
Real Estate Prospecting
Supports the follow-up of expired leads and prospecting for new listings via mobile devices.
Field Sales Outbound
Helps car dealers and field reps maintain lead contact while away from a desk.
Remote Employee Management
Supports tracking of productivity and call activity for staff working from home.
High-Security Environments
Provides dialing capabilities in settings such as prison call centers where computer access is restricted.
Lead Segmentation
Supports segmenting lead lists to target specific criteria during outbound campaigns.
Integrations
- Zapier
- Open API
- CSV import
FAQ
What is the difference between the Auto Dialer and Predictive Dialer plans?
- The Auto Dialer starts at $79 per user monthly, while the Predictive Dialer is $99 per user monthly and allows agents to dial multiple contacts simultaneously to increase talk time.
Do I need a computer to use Call Center Dialer?
- No, the software is designed to work with mobile phones, landlines, and VOIP phones, supporting calling on the go.
Are there any contracts required for this software?
- No, the service operates on a month-to-month subscription basis with no long-term contracts.
Source category: Sales
Source subcategory: Contact Center
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