AI TOOL PROFILE
360 SMS App: Salesforce SMS Integration
- Sales
- Communication API
- Sales Teams
- Mid-Market Companies
- Salesforce Administrators
Pricing
Pricing was not clearly available from the provided evidence. A free trial is mentioned. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Sales Teams, Mid-Market Companies, Salesforce Administrators
- Key use cases
- Client Appointment Reminders, Lead Qualification, Marketing Campaigns, Customer Support Notifications
- Integrations
- Salesforce, RingCentral
- Official website
- Visit 360 sms app official website
How AI is used
360 SMS App is a native Salesforce integration for businesses that manage text communications within their CRM. It supports one-on-one and bulk messaging and stores conversation history in a custom Salesforce object to keep records linked to specific accounts or contacts.
The tool is designed for Salesforce users across various industries, including healthcare, real estate, and education. It supports several channels beyond standard SMS, such as WhatsApp, Facebook Messenger, and Instagram, which may help teams reach customers on different platforms.
Buyers can use the app to automate alerts, send appointment reminders, and manage drip campaigns. It also includes AI capabilities for generating responses and translating messages in real time.
Buyers should confirm if the supported messaging channels align with their audience and verify current pricing for SMS credits on the vendor website.
Key Features
Bulk and Batch Texting
Supports sending mass messages via Salesforce Views, Reports, or campaigns.
Automated Texting Workflows
Supports triggered messaging via Salesforce Process Builder, Workflows, and Apex.
Multi-Channel Support
Supports communication through SMS, MMS, WhatsApp, Facebook Messenger, Instagram, and other messaging apps.
AI-Powered Messaging
Includes tools for response generation, sentiment analysis, and language translation in real time.
Custom SMS History Object
Stores sent and received messages within a Salesforce custom object for reporting and tracking.
Bring Your Own Number
Supports the use of existing landlines, VoIP, or RingCentral numbers.
Use Cases
Client Appointment Reminders
Sending automated reminders and follow-ups to help clients reschedule or confirm appointments.
Lead Qualification
Using AI chatbots to qualify leads and answer frequently asked questions via text.
Marketing Campaigns
Executing bulk SMS or MMS campaigns to reach prospects from Salesforce reports.
Customer Support Notifications
Triggering alerts or account updates to customers through automated workflows.
Integrations
- Salesforce
- RingCentral
FAQ
Can I use my own phone number with 360 SMS App?
- Yes, the app supports the use of company landlines, RingCentral numbers, or any VoIP hosted number.
Does 360 SMS App support Salesforce automation?
- Yes, it supports automations created via Process Builders, Workflows, or through Global Apex class methods.
Where are the text messages stored in Salesforce?
- All messages are stored in a custom 'SMS History' object, which can be linked to standard or custom objects for reporting.
How does the app handle message opt-outs?
- Incoming messages containing the keyword 'STOP' automatically mark the record's 'SMS Optout' field as true.
Source category: Sales
Source subcategory: Communication API
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