360 SMS App: Salesforce SMS Integration
360 SMS App helps sales and support teams communicate with clients via text and other messaging channels. It is designed for organizations that want to automate messaging using Salesforce workflows or Process Builders.
At a glance
- Category
- Sales
- Best for
- Sales Teams, Mid-Market Companies, Salesforce Administrators
- Pricing
- Pricing was not clearly available from the provided evidence. A free trial is mentioned. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Client Appointment Reminders, Lead Qualification, Marketing Campaigns, Customer Support Notifications
- Integrations
- Salesforce, RingCentral
- Official website
- 360smsapp.com
360 SMS App is a native Salesforce integration for businesses that manage text communications within their CRM. It supports one-on-one and bulk messaging and stores conversation history in a custom Salesforce object to keep records linked to specific accounts or contacts.
The tool is designed for Salesforce users across various industries, including healthcare, real estate, and education. It supports several channels beyond standard SMS, such as WhatsApp, Facebook Messenger, and Instagram, which may help teams reach customers on different platforms.
Buyers can use the app to automate alerts, send appointment reminders, and manage drip campaigns. It also includes AI capabilities for generating responses and translating messages in real time.
Buyers should confirm if the supported messaging channels align with their audience and verify current pricing for SMS credits on the vendor website.
Key Features
Supports sending mass messages via Salesforce Views, Reports, or campaigns.
Supports triggered messaging via Salesforce Process Builder, Workflows, and Apex.
Supports communication through SMS, MMS, WhatsApp, Facebook Messenger, Instagram, and other messaging apps.
Includes tools for response generation, sentiment analysis, and language translation in real time.
Stores sent and received messages within a Salesforce custom object for reporting and tracking.
Supports the use of existing landlines, VoIP, or RingCentral numbers.
Use Cases
Sending automated reminders and follow-ups to help clients reschedule or confirm appointments.
Using AI chatbots to qualify leads and answer frequently asked questions via text.
Executing bulk SMS or MMS campaigns to reach prospects from Salesforce reports.
Triggering alerts or account updates to customers through automated workflows.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. A free trial is mentioned. Buyers should confirm current pricing on the vendor website.
FAQ
Yes, the app supports the use of company landlines, RingCentral numbers, or any VoIP hosted number.
Yes, it supports automations created via Process Builders, Workflows, or through Global Apex class methods.
All messages are stored in a custom 'SMS History' object, which can be linked to standard or custom objects for reporting.
Incoming messages containing the keyword 'STOP' automatically mark the record's 'SMS Optout' field as true.
Source category: Sales
Source subcategory: Communication API
