AI TOOL PROFILE
Broadvoice: Cloud Contact Center and UCaaS Solutions
- Customer Support
- Contact Center
- Small and mid-market businesses
- Contact center managers
- BPO buyers
Pricing
b-hive pricing starts at $10 per user per month for metered seats, with tiers up to $23. GoContact pricing is listed at $75 to $95 per month per agent with a 10-user minimum. Pricing is based on 3-year terms.
At a glance
- Best for
- Small and mid-market businesses, Contact center managers, BPO buyers
- Key use cases
- Managing Omnichannel Support, Healthcare Patient Communication, BPO Outsourcing Management, Unified Team Collaboration
- Integrations
- Microsoft Teams, Zapier, Webhooks, Salesforce, MS Dynamics
- Official website
- Visit Broadvoice official website
How AI is used
Broadvoice is a cloud communication provider offering the b-hive unified communications platform and GoContact cloud contact center. The platform is designed to help businesses manage voice, chat, email, and social media interactions from a single interface.
It supports various industries, including healthcare, retail, and financial services. The software includes AI-driven tools intended to assist agents and supervisors with call wrap-up and customer insights.
Buyers should confirm the specific requirements for different offerings, as b-hive and GoContact have different pricing structures. The GoContact plan requires a minimum of 10 users.
Key Features
AI Agent Assist
Provides assistance to agents during customer interactions to support efficiency.
Post-Call AI
Designed to assist with call wrap-up work and help identify bottlenecks in the customer experience.
Intelligent Virtual Assistants (IVAs)
Conversational assistants that can answer common FAQs and support appointment scheduling.
Omnichannel Contact Center
Supports managing customer interactions across voice, email, chat, and social media platforms.
Workforce Management
Tools designed to help balance agent workloads based on demand.
Smart Scripting
A script-building system that provides agents with information based on the call flow.
Use Cases
Managing Omnichannel Support
Handling customer queries across various digital and voice channels within a single platform.
Healthcare Patient Communication
Using IVAs to handle common practice questions and scheduling to help reduce hold times.
BPO Outsourcing Management
Using the CXHub marketplace to connect with pre-vetted business process outsourcing partners.
Unified Team Collaboration
Combining business phone systems with video and collaboration tools for hybrid workforces.
Integrations
- Microsoft Teams
- Zapier
- Webhooks
- Salesforce
- MS Dynamics
FAQ
What is the minimum user requirement for Broadvoice GoContact?
- The GoContact cloud contact center requires a minimum of 10 users.
Does Broadvoice offer AI tools for agents?
- Yes, the platform includes AI Agent Assist, Post-Call AI, and Intelligent Virtual Assistants to support agent efficiency.
Can Broadvoice integrate with other business apps?
- Yes, it provides built-in integrations for Microsoft Teams, Zapier, and Webhooks, and offers APIs for CRM integrations.
What is CXHub?
- CXHub is a marketplace within Broadvoice that connects businesses with pre-vetted BPO (Business Process Outsourcing) partners.
Source category: Customer Support
Source subcategory: Contact Center
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