Broadvoice: Cloud Contact Center and UCaaS Solutions
Broadvoice helps small and mid-market businesses manage customer interactions through a cloud contact center and unified communications platform.
At a glance
- Category
- Customer Support
- Best for
- Small and mid-market businesses, Contact center managers, BPO buyers
- Pricing
- b-hive pricing starts at $10 per user per month for metered seats, with tiers up to $23. GoContact pricing is listed at $75 to $95 per month per agent with a 10-user minimum. Pricing is based on 3-year terms.
- Key use cases
- Managing Omnichannel Support, Healthcare Patient Communication, BPO Outsourcing Management, Unified Team Collaboration
- Integrations
- Microsoft Teams, Zapier, Webhooks, Salesforce, MS Dynamics
- Official website
- broadvoice.com
Broadvoice is a cloud communication provider offering the b-hive unified communications platform and GoContact cloud contact center. The platform is designed to help businesses manage voice, chat, email, and social media interactions from a single interface.
It supports various industries, including healthcare, retail, and financial services. The software includes AI-driven tools intended to assist agents and supervisors with call wrap-up and customer insights.
Buyers should confirm the specific requirements for different offerings, as b-hive and GoContact have different pricing structures. The GoContact plan requires a minimum of 10 users.
Key Features
Provides assistance to agents during customer interactions to support efficiency.
Designed to assist with call wrap-up work and help identify bottlenecks in the customer experience.
Conversational assistants that can answer common FAQs and support appointment scheduling.
Supports managing customer interactions across voice, email, chat, and social media platforms.
Tools designed to help balance agent workloads based on demand.
A script-building system that provides agents with information based on the call flow.
Use Cases
Handling customer queries across various digital and voice channels within a single platform.
Using IVAs to handle common practice questions and scheduling to help reduce hold times.
Using the CXHub marketplace to connect with pre-vetted business process outsourcing partners.
Combining business phone systems with video and collaboration tools for hybrid workforces.
Best For
Integrations
Pricing
b-hive pricing starts at $10 per user per month for metered seats, with tiers up to $23. GoContact pricing is listed at $75 to $95 per month per agent with a 10-user minimum. Pricing is based on 3-year terms.
FAQ
The GoContact cloud contact center requires a minimum of 10 users.
Yes, the platform includes AI Agent Assist, Post-Call AI, and Intelligent Virtual Assistants to support agent efficiency.
Yes, it provides built-in integrations for Microsoft Teams, Zapier, and Webhooks, and offers APIs for CRM integrations.
CXHub is a marketplace within Broadvoice that connects businesses with pre-vetted BPO (Business Process Outsourcing) partners.
Source category: Customer Support
Source subcategory: Contact Center
