{"best_for":["Small and mid-market businesses","Contact center managers","BPO buyers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/broadvoice","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/broadvoice.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-008.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Broadvoice (https://aitoolsforbusiness.ai/broadvoice)"},"features":["AI Agent Assist: Provides assistance to agents during customer interactions to support efficiency.","Post-Call AI: Designed to assist with call wrap-up work and help identify bottlenecks in the customer experience.","Intelligent Virtual Assistants (IVAs): Conversational assistants that can answer common FAQs and support appointment scheduling.","Omnichannel Contact Center: Supports managing customer interactions across voice, email, chat, and social media platforms.","Workforce Management: Tools designed to help balance agent workloads based on demand.","Smart Scripting: A script-building system that provides agents with information based on the call flow."],"freshness_status":"fresh","name":"Broadvoice","pricing_note":"b-hive pricing starts at $10 per user per month for metered seats, with tiers up to $23. GoContact pricing is listed at $75 to $95 per month per agent with a 10-user minimum. Pricing is based on 3-year terms.","pricing_url":"https://broadvoice.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T15:56:41.244Z","secondary_categories":[],"short_description":"Broadvoice provides a cloud-based communication platform featuring a contact center, unified communications, and AI agent tools.","slug":"broadvoice","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/broadvoice","use_cases":["Managing Omnichannel Support: Handling customer queries across various digital and voice channels within a single platform.","Healthcare Patient Communication: Using IVAs to handle common practice questions and scheduling to help reduce hold times.","BPO Outsourcing Management: Using the CXHub marketplace to connect with pre-vetted business process outsourcing partners.","Unified Team Collaboration: Combining business phone systems with video and collaboration tools for hybrid workforces."],"website_url":"https://broadvoice.com/"}