AI TOOL PROFILE
Artificial Solutions Teneo: Contact Center Automation
- Customer Support
- Contact Center
- Enterprise Companies
- Mid-Market Companies
- Enterprise Contact Centers
- Customer Support Teams
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise Companies, Mid-Market Companies, Enterprise Contact Centers, Customer Support Teams
- Key use cases
- Tier 1 Support Automation, Intelligent Call Routing, Omnichannel Customer Engagement, Agent Assistance
- Integrations
- BSS, OSS, CRM, EHR, GDS
- Official website
- Visit Artificial Solutions Teneo official website
How AI is used
Teneo is a contact center automation platform designed for large-scale operations. It combines Conversational AI with Generative AI to handle customer interactions across voice, chat, apps, and email, acting as an orchestration layer on top of existing CCaaS systems.
The software is built for enterprise-level support teams managing high interaction volumes. It includes a low-code agent builder and a public API, allowing businesses to connect AI agents to backend systems such as CRMs and EHRs.
Buyers can use Teneo to automate repetitive inquiries and manage IVR routing. The platform is designed to provide a high level of control over AI responses, which helps reduce the risk of inaccurate information being provided to customers.
Before choosing this tool, buyers should confirm that their technical infrastructure supports API-based integration and evaluate whether the platform's scale fits their specific organizational needs.
Key Features
Low-code AI Agent Builder
Provides a framework for building, testing, and deploying AI agents with minimal coding.
Conversational IVR
An automated voice system designed to recognize customer intent and help reduce call misrouting.
LLM Orchestration
Supports the use of various Large Language Models while remaining LLM-independent to avoid vendor lock-in.
Omnichannel Communication
Supports interactions across voice, chat, email, and mobile apps from a single instance.
Multilingual Support
Supports interactions in over 86 languages.
Public API
Enables lifecycle control of AI agents, including programmatic deployment and observability.
Use Cases
Tier 1 Support Automation
Automating repetitive customer inquiries to manage high volumes of basic requests.
Intelligent Call Routing
Using Conversational IVR to direct customers to the correct department based on intent and context.
Omnichannel Customer Engagement
Maintaining consistent AI-driven responses across voice, web, and app channels.
Agent Assistance
Providing live agents with suggestions for responses and actions in real time during customer calls.
Integrations
- BSS
- OSS
- CRM
- EHR
- GDS
- CCaaS
- Genesys Cloud
- Amazon Connect
FAQ
What does Teneo do for contact centers?
- Teneo automates customer interactions across voice, chat, and email using a combination of Conversational and Generative AI, focusing on Tier 1 support.
How does Teneo handle AI hallucinations?
- Teneo is designed for output control, intended to ensure that validated responses reach the customer to prevent hallucinations.
Who is the ideal buyer for Teneo?
- Teneo is designed for enterprise and mid-market companies with high-volume contact centers that need scalable AI automation.
Does Teneo work with existing CCaaS platforms?
- Yes, it is designed to orchestrate on top of existing CCaaS platforms, and supports integrations with Genesys Cloud and Amazon Connect.
Source category: Customer Support
Source subcategory: Contact Center
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