Artificial Solutions Teneo: Contact Center Automation
Teneo helps enterprise and mid-market companies automate Tier 1 support. It is designed for organizations that require control over AI outputs to reduce hallucinations in customer-facing voice and chat channels.
At a glance
- Category
- Customer Support
- Best for
- Enterprise Companies, Mid-Market Companies, Enterprise Contact Centers, Customer Support Teams
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Tier 1 Support Automation, Intelligent Call Routing, Omnichannel Customer Engagement, Agent Assistance
- Integrations
- BSS, OSS, CRM, EHR, GDS
- Official website
- www.artificial-solutions.com/teneo
Teneo is a contact center automation platform designed for large-scale operations. It combines Conversational AI with Generative AI to handle customer interactions across voice, chat, apps, and email, acting as an orchestration layer on top of existing CCaaS systems.
The software is built for enterprise-level support teams managing high interaction volumes. It includes a low-code agent builder and a public API, allowing businesses to connect AI agents to backend systems such as CRMs and EHRs.
Buyers can use Teneo to automate repetitive inquiries and manage IVR routing. The platform is designed to provide a high level of control over AI responses, which helps reduce the risk of inaccurate information being provided to customers.
Before choosing this tool, buyers should confirm that their technical infrastructure supports API-based integration and evaluate whether the platform's scale fits their specific organizational needs.
Key Features
Provides a framework for building, testing, and deploying AI agents with minimal coding.
An automated voice system designed to recognize customer intent and help reduce call misrouting.
Supports the use of various Large Language Models while remaining LLM-independent to avoid vendor lock-in.
Supports interactions across voice, chat, email, and mobile apps from a single instance.
Supports interactions in over 86 languages.
Enables lifecycle control of AI agents, including programmatic deployment and observability.
Use Cases
Automating repetitive customer inquiries to manage high volumes of basic requests.
Using Conversational IVR to direct customers to the correct department based on intent and context.
Maintaining consistent AI-driven responses across voice, web, and app channels.
Providing live agents with suggestions for responses and actions in real time during customer calls.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Teneo automates customer interactions across voice, chat, and email using a combination of Conversational and Generative AI, focusing on Tier 1 support.
Teneo is designed for output control, intended to ensure that validated responses reach the customer to prevent hallucinations.
Teneo is designed for enterprise and mid-market companies with high-volume contact centers that need scalable AI automation.
Yes, it is designed to orchestrate on top of existing CCaaS platforms, and supports integrations with Genesys Cloud and Amazon Connect.
Source category: Customer Support
Source subcategory: Contact Center
