{"best_for":["Enterprise Companies","Mid-Market Companies","Enterprise Contact Centers","Customer Support Teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/artificial-solutions-teneo","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/artificial-solutions-teneo.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-004.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Artificial Solutions Teneo (https://aitoolsforbusiness.ai/artificial-solutions-teneo)"},"features":["Low-code AI Agent Builder: Provides a framework for building, testing, and deploying AI agents with minimal coding.","Conversational IVR: An automated voice system designed to recognize customer intent and help reduce call misrouting.","LLM Orchestration: Supports the use of various Large Language Models while remaining LLM-independent to avoid vendor lock-in.","Omnichannel Communication: Supports interactions across voice, chat, email, and mobile apps from a single instance.","Multilingual Support: Supports interactions in over 86 languages.","Public API: Enables lifecycle control of AI agents, including programmatic deployment and observability."],"freshness_status":"fresh","name":"Artificial Solutions Teneo","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-05T13:59:01.142Z","secondary_categories":[],"short_description":"Teneo is an enterprise contact center automation platform that combines Conversational AI and Generative AI to manage customer interactions.","slug":"artificial-solutions-teneo","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/artificial-solutions-teneo","use_cases":["Tier 1 Support Automation: Automating repetitive customer inquiries to manage high volumes of basic requests.","Intelligent Call Routing: Using Conversational IVR to direct customers to the correct department based on intent and context.","Omnichannel Customer Engagement: Maintaining consistent AI-driven responses across voice, web, and app channels.","Agent Assistance: Providing live agents with suggestions for responses and actions in real time during customer calls."],"website_url":"https://www.artificial-solutions.com/teneo"}