Appzi Review: User Feedback Software
Appzi helps product teams and business owners collect user insights directly within their web applications. It is designed for teams that need to identify UX friction points or gauge customer satisfaction.
At a glance
- Category
- Productivity
- Best for
- Small businesses, SaaS startups, Mid-market companies, Enterprise product teams
- Pricing
- Appzi offers a free plan. Paid tiers include Basic ($29/month), Standard ($89/month), and Pro ($349+/month). Pricing is based on monthly page view limits and feedback volume.
- Key use cases
- Measuring Customer Satisfaction, Identifying UX Friction, Collecting Bug Reports, Feature Testing
- Integrations
- Trello, Bitbucket, Zapier
- Official website
- appzi.com
Appzi is a feedback collection platform designed to capture user insights through customizable widgets, surveys, and feedback buttons. It allows businesses to gather qualitative and quantitative data from users while they are interacting with a website or SaaS product.
The tool supports the creation of targeted microsurveys, full-page surveys, and automated pop-ups that may be triggered based on user behaviors or journey stages.
Appzi uses machine learning algorithms to help analyze incoming feedback and provides a reporting dashboard to track trends. It also captures technical data, such as screenshots and URLs, to provide context for bug reports or feature requests.
Buyers should confirm if the page view limits on the various plans align with their current traffic levels, as these limits determine the necessary tier.
Key Features
Branded feedback buttons and inline widgets that can be styled to match a company's visual identity.
Supports NPS, CSAT, and CES surveys, as well as custom micro-surveys and full-page layouts.
Surveys that trigger automatically based on user interactions or specific stages of the customer journey.
Captures screenshots, URLs, and user data when feedback is submitted to help identify specific issues.
Uses machine learning algorithms to analyze incoming feedback and display insights on a reporting dashboard.
Supports showing specific surveys to targeted user segments based on their behavior.
Use Cases
Using NPS, CSAT, and CES templates to gauge how users feel about the product over time.
Deploying targeted microsurveys to users who drop off during specific processes, such as a donation or sign-up flow.
Providing users with a way to report technical issues with automatic screenshot and URL capture.
Using micro-surveys to gather user opinions on new features to help inform the product roadmap.
Best For
Integrations
Pricing
Appzi offers a free plan. Paid tiers include Basic ($29/month), Standard ($89/month), and Pro ($349+/month). Pricing is based on monthly page view limits and feedback volume.
FAQ
Installation is done by copying and pasting a unique Appzi JavaScript code snippet into the head section of the website.
Yes, the free plan supports feedback widgets for up to 50,000 page views and 50 feedback submissions per month.
Appzi will continue to collect feedback, but some features within the management portal may be limited.
Yes, a single Appzi account can be used to manage multiple websites across different domains in one central location.
Source category: Productivity
Source subcategory: Survey & Feedback
