AI TOOL PROFILE
Appzi Review: User Feedback Software
- Productivity
- Survey and Feedback
- Small businesses
- SaaS startups
- Mid-market companies
- Enterprise product teams
Pricing
Appzi offers a free plan. Paid tiers include Basic ($29/month), Standard ($89/month), and Pro ($349+/month). Pricing is based on monthly page view limits and feedback volume.
At a glance
- Best for
- Small businesses, SaaS startups, Mid-market companies, Enterprise product teams
- Key use cases
- Measuring Customer Satisfaction, Identifying UX Friction, Collecting Bug Reports, Feature Testing
- Integrations
- Trello, Bitbucket, Zapier
- Official website
- Visit Appzi official website
How AI is used
Appzi is a feedback collection platform designed to capture user insights through customizable widgets, surveys, and feedback buttons. It allows businesses to gather qualitative and quantitative data from users while they are interacting with a website or SaaS product.
The tool supports the creation of targeted microsurveys, full-page surveys, and automated pop-ups that may be triggered based on user behaviors or journey stages.
Appzi uses machine learning algorithms to help analyze incoming feedback and provides a reporting dashboard to track trends. It also captures technical data, such as screenshots and URLs, to provide context for bug reports or feature requests.
Buyers should confirm if the page view limits on the various plans align with their current traffic levels, as these limits determine the necessary tier.
Key Features
Customizable Feedback Widgets
Branded feedback buttons and inline widgets that can be styled to match a company's visual identity.
Multi-Type Surveys
Supports NPS, CSAT, and CES surveys, as well as custom micro-surveys and full-page layouts.
Auto-Popup Surveys
Surveys that trigger automatically based on user interactions or specific stages of the customer journey.
Contextual Data Capture
Captures screenshots, URLs, and user data when feedback is submitted to help identify specific issues.
AI Feedback Analysis
Uses machine learning algorithms to analyze incoming feedback and display insights on a reporting dashboard.
Advanced User Targeting
Supports showing specific surveys to targeted user segments based on their behavior.
Use Cases
Measuring Customer Satisfaction
Using NPS, CSAT, and CES templates to gauge how users feel about the product over time.
Identifying UX Friction
Deploying targeted microsurveys to users who drop off during specific processes, such as a donation or sign-up flow.
Collecting Bug Reports
Providing users with a way to report technical issues with automatic screenshot and URL capture.
Feature Testing
Using micro-surveys to gather user opinions on new features to help inform the product roadmap.
Integrations
- Trello
- Bitbucket
- Zapier
FAQ
How is Appzi installed on a website?
- Installation is done by copying and pasting a unique Appzi JavaScript code snippet into the head section of the website.
Can Appzi be used for business purposes on the free plan?
- Yes, the free plan supports feedback widgets for up to 50,000 page views and 50 feedback submissions per month.
What happens if a business exceeds its monthly page view limit?
- Appzi will continue to collect feedback, but some features within the management portal may be limited.
Does Appzi support multiple websites?
- Yes, a single Appzi account can be used to manage multiple websites across different domains in one central location.
Source category: Productivity
Source subcategory: Survey & Feedback
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