AI TOOL PROFILE
Zultys: Unified Communications and Contact Center Software
- Customer Support
- Contact Center
- Small businesses
- Mid-market companies
- Multi-location enterprises
- Healthcare providers
- Educational institutions
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Multi-location enterprises, Healthcare providers, Educational institutions
- Key use cases
- Inbound Call Handling, Remote Team Collaboration, CRM-Integrated Customer Service, Healthcare Communication
- Integrations
- Microsoft Teams, Microsoft Outlook, Microsoft Exchange, Salesforce, HubSpot
- Official website
- Visit zultys mxie official website
How AI is used
Zultys is a unified communications platform designed to combine PBX phone system functionality with collaboration tools. It provides a consistent user experience across desktop, web, and mobile applications, which helps employees manage calls and messages from different locations.
The software is designed for businesses of all sizes, including small operations and multi-location enterprises. It is applicable for organizations in healthcare, education, and professional services that require compliance standards such as HIPAA.
Beyond basic calling, the platform includes an integrated contact center and an AI Receptionist for inbound routing. Buyers should consider their infrastructure needs, as Zultys supports several deployment models, including a hybrid Hardware as a Service (HaaS) option.
Buyers should confirm which integration level they require, as certain CRM screen-pop and data-sync features are available via specific add-ons like Flex Plus or Data Connect.
Key Features
AI Receptionist
A conversational front line that answers questions and routes inbound calls 24/7.
Integrated Contact Center
An omnichannel system designed to handle call volumes and manage agent roles.
ZAC Desktop and Mobile App
A unified interface for voice, SMS, IM, and video conferencing for Windows, macOS, iOS, and Android.
Hybrid Deployment
Supports on-premise, virtualized, hosted, or a hybrid model via Hardware as a Service.
Call Transcription
Converts conversations into searchable live and post-call transcripts.
HIPAA Compliance
Designed to help healthcare covered entities meet privacy and security requirements.
Use Cases
Inbound Call Handling
Using the AI Receptionist to guide callers and route them to the correct department.
Remote Team Collaboration
Supporting distributed staff through group chat, screen sharing, and multi-party video conferencing.
CRM-Integrated Customer Service
Using screen pops to surface customer records from a CRM when a call arrives to provide agents with context.
Healthcare Communication
Managing patient-related communications using a platform that supports HIPAA compliance.
Integrations
- Microsoft Teams
- Microsoft Outlook
- Microsoft Exchange
- Salesforce
- HubSpot
- Zoho CRM
- ConnectWise
- Microsoft Dynamics
- NetSuite
- SugarCRM
- ClassLink
FAQ
What deployment options does Zultys offer?
- Zultys supports on-premise, virtualized, and hosted deployments, as well as a hybrid model powered by Hardware as a Service (HaaS).
Is Zultys suitable for healthcare businesses?
- Zultys products are HIPAA compliant, which may help healthcare companies meet privacy and implementation specifications for covered entities.
Does Zultys integrate with CRM software?
- Yes, Zultys integrates with various CRMs via Flex Plus, including HubSpot, Salesforce, and Zoho, and can sync call data via Data Connect.
Source category: Customer Support
Source subcategory: Contact Center
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