AI TOOL PROFILE
Zello: Push-to-Talk Communication Software
- Operations
- Collaboration
- Frontline teams
- Operations managers
- Small to medium businesses
- Enterprise companies
- First responders
Pricing
Paid plans start at $6.80 per user per month (billed annually) for the Core tier, with a Plus tier at $12.75 (annual). Enterprise pricing is custom. A 14-day free trial is available.
At a glance
- Best for
- Frontline teams, Operations managers, Small to medium businesses, Enterprise companies, First responders
- Key use cases
- Frontline Coordination, Radio System Replacement, Multilingual Team Support, Customer Assistance Kiosks, Dispatch Management
- Integrations
- Radio gateway, SSO, MDM, Active Directory
- Official website
- Visit zello official website
How AI is used
Zello is a push-to-talk (PTT) platform designed to turn smartphones and computers into walkie-talkies. It allows teams to communicate through one-to-one or one-to-many channels over Wi-Fi and cellular networks.
The software supports frontline workers in sectors such as aviation, retail, transportation, construction, manufacturing, and hospitality. It is available for mobile and desktop devices and can be deployed via the cloud or on-premise for specific security requirements.
Zello includes tools for multilingual teams, such as voice translations and transcriptions. It also provides a management console for IT administrators to manage user roles and channel settings.
Buyers should confirm which features are available in their chosen tier, as AI tools and message storage are primarily available in the higher-priced subscription plans.
Key Features
Push-to-Talk Voice
Instant voice communication over Wi-Fi and cellular networks for one-to-one or group channels.
Zello AI & Ella Assistant
An AI assistant designed to retrieve information from company knowledge bases and provide communication summaries.
Radio Gateway Integration
Supports interoperability by connecting traditional LMR radio networks with smart devices.
Live Translations and Transcriptions
Converts voice messages to text and supports voice translations for multilingual workforces.
Message Vault
Stores audio, text, and picture messages in the cloud for later retrieval and playback.
Emergency Alerts
Allows users to send channel-wide emergency messages with audio and location data.
Management Console
Centralized tool for IT admins to manage users, set channel permissions, and monitor sign-in reports.
Use Cases
Frontline Coordination
Supporting voice communication between ground crews, warehouse staff, or retail employees.
Radio System Replacement
Moving from traditional hardware radios to a software-based PTT system using existing mobile devices.
Multilingual Team Support
Using translations to help workers who speak different languages communicate on the same channel.
Customer Assistance Kiosks
Implementing help buttons in retail stores that alert connected employees via the Zello Kiosk feature.
Dispatch Management
Using a Dispatch Hub on PC or Mac to monitor and coordinate a mobile workforce.
Integrations
- Radio gateway
- SSO
- MDM
- Active Directory
FAQ
What devices is Zello compatible with?
- Zello runs on iOS, Android, Windows, and Mac, including iPads, iPhones, and some Android-based feature phones.
Is Zello free for all users?
- Zello Work is a paid subscription service, though it is free for qualifying first responders.
Can Zello work with existing traditional radios?
- Yes, Zello can integrate with traditional LMR radios through the use of radio gateways.
What is the difference between the Core and Plus plans?
- The Core plan provides basic voice tools and location tracking, while the Plus plan adds the Message Vault, panic buttons, transcriptions, translations, and AI-powered summaries.
Source category: Operations
Source subcategory: Collaboration
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