Woven: Conversational Campaign Platform
Woven helps enterprise sales and marketing teams recover drop-offs and collect customer feedback. It is designed for organizations that need to scale 1-to-1 personalization while maintaining SOC 2 compliance.
At a glance
- Category
- Sales
- Best for
- Enterprise companies, Mid-market companies, Sales teams, Marketing agencies
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Cart Abandonment Recovery, Customer Friction Research, CRM Data Enrichment, Personalized Scaling
- Integrations
- Customer.io, HubSpot, Klaviyo, Braze, Marketo
- Official website
- woven.ai
Woven is a conversational outreach platform designed to engage customers throughout their journey using proactive AI agents. It is designed to turn interactions into structured data that can be synced to a company's CRM.
The tool is built for mid-market and enterprise companies, including sales teams and marketing agencies. It supports workflows such as recovering abandoned carts and conducting research on why customers drop off from a funnel.
Buyers should note that the platform includes enterprise-grade security, PII redaction, and SOC 2 Type II certification. Since it supports integrations with various marketing automation and analytics tools, users should confirm their specific tech stack is compatible.
Key Features
Configurable concierge agents that learn from team input and conversion data to engage customers.
Supports individual outreach and AI-crafted responses tailored to customer goals and concerns.
Collects open-ended customer feedback to help identify reasons for friction or abandonment in the customer journey.
Analyzes customer conversations to extract structured data for syncing with CRM systems.
Includes SOC 2 Type II compliance, PII redaction, and comprehensive audit trails.
Includes protections to keep AI interactions on-brand and within specified company guidelines.
Use Cases
Using AI agents to reach out to customers who left items in their cart with personalized recommendations.
Gathering insights through conversational outreach to understand why users drop off at specific funnel stages.
Converting conversational feedback and customer objections into structured data for CRM updates.
Running outreach campaigns that provide 1-to-1 responses based on individual customer purchase history and needs.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Woven provides AI agents that conduct personalized, 1-to-1 conversations with customers to help recover abandoned carts and gather research on why customers drop off from a funnel.
It is primarily designed for mid-market and enterprise companies, specifically targeting sales teams and marketing agencies.
Yes, it supports integrations with HubSpot, Klaviyo, Marketo, Customer.io, Braze, Intercom, Slack, and Amplitude.
Yes, it is SOC 2 Type II certified and includes features such as PII redaction and comprehensive audit trails.
Source category: Sales
Source subcategory: Lead Generation
