AI TOOL PROFILE
Wiserep: AI Call Center and Voice Automation
- Customer Support
- Contact Center
- Enterprise companies
- Fortune 500 organizations
- Large-scale contact centers
- Businesses in regulated industries
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Plans are categorized as Essentials (up to 5 concurrent conversations), Professional (up to 25), Premium (up to 100), and Enterprise (unlimited).
At a glance
- Best for
- Enterprise companies, Fortune 500 organizations, Large-scale contact centers, Businesses in regulated industries
- Key use cases
- Inbound Call Automation, Outbound Call Campaigns, Global Customer Support, Appointment Scheduling
- Integrations
- Salesforce, Microsoft Teams, Avaya, Freshdesk, Aircall
- Official website
- Visit Wiserep official website
How AI is used
Wiserep is an AI-powered call center platform designed to handle inbound and outbound voice interactions. The software uses conversational AI to manage customer inquiries and supports various business sizes, from growing companies to Fortune 500 enterprises.
The platform focuses on security and compliance, maintaining certifications such as SOC 2 Type II and ISO 27001, and supporting HIPAA readiness and GDPR compliance. This is intended for regulated industries like healthcare and financial services.
Users can utilize the tool for automating frontline service, managing call campaigns, and supporting customers in over 25 languages. Implementation typically occurs over a period of 2 to 8 weeks depending on the complexity of the deployment.
Buyers should confirm the plan tiers, as capabilities like multilingual agents and advanced reporting are available on specific higher-tier plans.
Key Features
AI Voice Agents
Automated agents designed to handle both inbound and outbound voice calls.
Multilingual Support
Capabilities to provide AI voice automation in 25 or more different languages.
CRM Integration
Connects with external CRM systems to support customer data sync and workflows.
Compliance Framework
Maintains SOC 2 Type II, ISO 27001, GDPR, and HIPAA readiness for data protection.
Workflow Orchestration
Tools to manage the logic and flow of AI-driven customer conversations.
Use Cases
Inbound Call Automation
Using AI voice agents to handle initial customer inquiries and frontline service.
Outbound Call Campaigns
Managing automated outbound communication for business outreach or notifications.
Global Customer Support
Providing automated voice support across 25+ languages for multi-regional operations.
Appointment Scheduling
Automating the capture of leads and scheduling of service appointments.
Integrations
- Salesforce
- Microsoft Teams
- Avaya
- Freshdesk
- Aircall
- GoHighLevel
FAQ
How does Wiserep pricing work?
- Pricing is tailored based on usage volume and feature needs, with tiers ranging from Essentials for small setups to Enterprise for unlimited concurrent conversations.
Which security certifications does Wiserep have?
- The platform maintains SOC 2 Type II and ISO 27001 certifications, and it is GDPR compliant and HIPAA ready.
How long does it take to implement Wiserep?
- Most enterprise deployments are typically live within 2 to 8 weeks.
Does Wiserep support multiple languages?
- Yes, Wiserep supports over 25 languages, though this feature is available on the Premium and Enterprise plans.
Source category: Customer Support
Source subcategory: Contact Center
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the Contact Center software type
Related listings that share the same software type for comparison and shortlisting.
