AI TOOL PROFILE
VoIPstudio: Business Phone System and Call Center
- Operations
- Business Phone System
- Small Businesses
- Mid-Market Companies
- Call Centers
- Enterprise Companies
Pricing
Plans start at $6 per user per month for Pay as You Go. A 2K Bundle is available for $20 per user per month, and the CX Add-on is $14 per user per month.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Call Centers, Enterprise Companies
- Key use cases
- Scaling Call Center Operations, Establishing International Presence, PBX Hardware Replacement, Call Quality Monitoring
- Integrations
- Salesforce, Zoho CRM, HubSpot, Zendesk, Microsoft Dynamics 365
- Official website
- Visit voipstudio official website
How AI is used
VoIPstudio is a cloud-hosted phone system designed to replace traditional PBX hardware. It provides core calling functionality, including VoIP calls, secure recording, and access to phone numbers in over 70 countries. The platform allows businesses to manage inbound and outbound traffic through a centralized web portal.
The software is designed for various users, including small businesses, enterprises, and dedicated call centers. It supports operational needs such as setting up IVR menus, managing call queues, and routing calls based on specific time frames.
For teams focused on customer experience, the system offers optional AI tools for transcription and analysis. Buyers should confirm pricing tiers, as certain advanced call center features and longer data retention periods are available via a paid add-on.
Operations managers should verify if the available CRM integrations and the requirements for US SMS registration (10DLC) align with their regional compliance needs.
Key Features
Call Flow Designer
A drag-and-drop interface for building custom call flows and IVR menus.
Global Number Provisioning
Ability to obtain local and toll-free numbers from over 70 countries.
Secure Call Recording
Records and stores conversations for quality assurance and compliance purposes.
AI-Powered CX Tools
Generates call transcripts, summaries, and quality scores via the CX Add-on.
CRM Integration
Connects with platforms such as Salesforce, HubSpot, and Zoho to sync call data.
Call Queuing and Routing
Includes ACD queues and routing to direct callers to agents.
Use Cases
Scaling Call Center Operations
Using cloud-based routing and call flows to manage inbound and outbound calls.
Establishing International Presence
Deploying local numbers in multiple countries to provide a regional presence for global customers.
PBX Hardware Replacement
Moving from traditional landline hardware to a centralized cloud-based management system.
Call Quality Monitoring
Using secure recording and AI transcripts to review agent performance and customer interactions.
Integrations
- Salesforce
- Zoho CRM
- HubSpot
- Zendesk
- Microsoft Dynamics 365
- Zapier
- Odoo
- Oracle Sales Cloud
FAQ
Does VoIPstudio offer a free trial?
- Yes, there is a 30-day free trial that includes core features and 200 minutes; a valid credit card is required to activate it.
What is the difference between the Core plans and the CX Add-on?
- Core plans provide standard calling and 1-year data retention. The CX Add-on adds AI transcriptions, call analysis, an autodialer, complex IVR, and 5-year data retention.
Can I keep my existing business phone number?
- VoIPstudio supports number porting from other providers at no cost, typically completed within three working days if eligible.
Source category: Operations
Source subcategory: Business Phone System
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