Vocalcom Hermes360 Omnichannel Contact Center Software
Vocalcom Hermes360 helps customer support and sales teams manage multi-channel communications. It is designed for businesses that need to centralize digital and voice interactions.
At a glance
- Category
- Customer Support
- Best for
- Customer Support Teams, Sales and Telemarketing Teams, Debt Collection Operations, Salesforce Users
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Call Deflection, Debt Collection, Telemarketing Campaigns, Customer Service Assistance, Retail Upselling
- Integrations
- Salesforce, Zendesk, Microsoft Dynamics
- Official website
- www.vocalcom.com/
Vocalcom Hermes360 is an omnichannel contact center solution designed to centralize customer interactions. It supports various channels, including phone, email, SMS, web chat, and social media platforms such as WhatsApp and Messenger, allowing agents to manage conversations from one interface.
The software is intended for customer service teams, sales and telemarketing departments, and debt collection operations. It includes tools for inbound call management and outbound campaigns, along with AI-powered chatbot and voicebot capabilities for automation.
Buyers can choose between cloud-based deployments (including a native Salesforce edition) or on-premise installations. The platform also provides conversational analytics to help managers monitor agent performance and customer sentiment.
Buyers should confirm which hosting model fits their security needs and whether the specific CRM connectors they require are supported.
Key Features
Consolidates voice, email, SMS, live chat, and social media messaging into a single agent workspace.
Includes automated dialing modes, such as preview, progressive, and predictive, for outbound campaigns.
Supports automated customer routing and self-service options through AI-powered bots.
Converts conversations to text to identify keywords and detect customer moods in real time or from recordings.
Supports organizing call flows and optimizing staff resources based on center statistics.
Allows call center management directly within the Salesforce application without a separate connector.
Use Cases
Supporting the transition of customers from voice calls to digital channels to help manage activity peaks.
Using digital channels and chatbots to send payment links and recover debts.
Managing outbound lead lists and appointment booking using predictive dialing algorithms.
Providing 24/7 support through chatbots with human escalation for complex issues.
Offering tips and support via chatbot or scheduled agent calls during the buying journey.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It supports voice calls, email, SMS, web chat, and social media platforms including WhatsApp, Messenger, and Instagram.
Yes, it offers connectors for Salesforce, Zendesk, and Microsoft Dynamics, and includes a native edition specifically for Salesforce.
Yes, it includes a predictive dialer with multiple modes such as preview, progressive, and predictive for telemarketing and lead callbacks.
Source category: Customer Support
Source subcategory: Contact Center
